Monitoring JavaMelody on /SapphireIMS

Request	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation	% of cumulative cpu time	Mean cpu time (ms)	Mean allocated Kb	% of system error	Mean size (Kb)	Mean hits sql	Mean time sql (ms)
http global	100	41,660	180	824,213	7,904	100	4	1,466	0.02	0	2	169
http warning	0	0	-1	0	-1	0	-1	-1	0.00	0	-1	-1
http severe	91	61	112,737	824,213	174,547	1	43	44,314	11.48	42	1	112,677

Request

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of cumulative cpu time

Mean cpu time (ms)

Mean allocated Kb

% of system error

Mean size (Kb)

Mean hits sql

Mean time sql (ms)

http global

100

41,660

180

824,213

7,904

100

1,466

0.02

169

http warning

-1

0.00

-1

http severe

112,737

824,213

174,547

44,314

11.48

112,677

Request	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation	% of cumulative cpu time	Mean cpu time (ms)	Mean allocated Kb	% of system error	Mean size (Kb)	Mean hits sql	Mean time sql (ms)
/query/multiresult POST	88	47	140,892	824,213	187,905	0	16	17,676	14.89	54	1	140,853
/query/uniqueresult POST	5	40,557	9	469	12	71	3	629	0.00	0	1	0
/AnnouncementCount.* ajax POST	3	14	18,216	210,496	56,492	0	133	133,743	0.00	0	3	18,089
/ticket/stateChange POST	0	150	386	3,175	292	5	72	8,010	0.00	0	76	185
/searchRecords.* ajax POST	0	8	4,208	4,474	208	0	181	137,641	0.00	9	72	4,036
/ticket/update POST	0	243	128	443	79	2	20	4,045	0.00	0	66	88
/getJSONTicketRecords.* ajax POST	0	3	7,068	9,676	2,277	0	187	147,079	0.00	14	475	6,767
/getTicketRecords.* ajax POST	0	6	3,146	11,839	4,943	1	340	144,750	0.00	43	206	2,800
/ticket/get/{id}/id GET	0	137	110	370	55	2	30	5,016	0.00	24	26	38
/saveStateChange.* ajax POST	0	10	1,492	8,911	2,787	1	230	146,122	0.00	0	343	1,182
/defaultSearchProfileDetails.* ajax POST	0	6	2,279	3,364	646	0	142	134,842	0.00	0	8	2,146
/searchRecordsJsonResponse.* ajax POST	0	1	4,159	4,159	0	0	203	138,377	0.00	2	58	3,968
/query/createUpdate POST	0	266	13	136	14	0	3	628	0.00	0	1	1
/changeState.* ajax GET	0	10	284	675	193	0	69	5,748	0.00	10	73	190
/getAdditionalFieldTriggers.* ajax POST	0	20	140	281	44	1	109	134,042	0.00	7	22	28
/CheckLoginCredentialsAndRedirect.* POST	0	1	2,329	2,329	0	0	1,031	177,243	0.00	0	155	1,331
/isBulkStateChangeApplicable.* ajax POST	0	2	1,156	1,203	66	0	218	153,059	0.00	0	588	869
/getSingleRecord.* ajax POST	0	8	251	465	129	0	161	136,572	0.00	10	67	90
/validateMandatoryFields.* ajax POST	0	8	212	340	67	0	145	136,703	0.00	0	74	79
/changeDropDown.* ajax POST	0	10	157	229	41	0	116	134,304	0.00	11	2	39
/getConfiguredTriggerMetods.* ajax POST	0	10	155	208	25	0	112	135,339	0.00	66	43	44
/getUpdatedPageLoadingTime.* ajax POST	0	16	92	98	2	0	100	133,010	0.00	0	0	0
/getFixedFieldsRefreshingMethodCalls.* ajax POST	0	10	135	258	53	0	105	134,153	0.00	1	15	24
/getOnLoadContentList.* ajax POST	0	10	129	253	50	0	104	134,173	0.00	62	2	12
/getConfiguredTriggerMetodsList.* ajax POST	0	10	124	187	27	0	104	133,899	0.00	1	12	16
/getOnSubmitContentList.* ajax POST	0	10	117	229	39	0	107	133,673	0.00	31	2	6
/getJSONGridAdditionalFieldData.* ajax POST	0	10	117	191	26	0	105	133,566	0.00	0	4	8
/getEnclosureTemplates.* ajax POST	0	10	115	189	35	0	99	133,183	0.00	0	1	1
/viewTicketList.* GET	0	1	1,069	1,069	0	0	906	32,958	0.00	491	132	321
/checkIsLinked.* ajax POST	0	8	125	145	8	0	138	133,798	0.00	0	1	0
/getLastOperatedTime.* ajax POST	0	10	93	98	2	0	102	133,049	0.00	0	1	0
/getMacroValue.* ajax POST	0	4	229	547	212	0	101	134,460	0.00	2	5	114
/SLAViolatedCount.* ajax POST	0	8	94	99	2	0	103	132,773	0.00	0	1	1
/viewTicketList.* ajax POST	0	2	323	439	163	0	117	135,598	0.00	147	52	210
/getDropDownSortType.* ajax POST	0	4	100	115	9	0	105	133,095	0.00	0	2	2
/viewTicketList.* POST	0	1	364	364	0	0	234	144,286	0.00	505	52	106
/loadDependentFieldData.* ajax POST	0	2	120	130	14	0	109	134,489	0.00	0	7	10
/FeedbackExistOnLoad.* ajax POST	0	2	118	121	4	0	124	132,979	0.00	0	1	1
/setWelcomeContentHidden.* ajax POST	0	2	105	117	16	0	109	133,216	0.00	0	0	0
/getInterLinkProjectDetails.* ajax POST	0	2	101	101	0	0	101	133,388	0.00	0	6	3
/setTechnicianView.* ajax POST	0	2	93	96	3	0	101	133,241	0.00	0	0	0
/bulkStateChange.* ajax POST	0	2	93	93	0	0	101	132,605	0.00	2	0	0
/LoginPage.* GET	0	3	33	40	8	0	30	2,048	0.00	5	6	2
/clearRedirectSessionIds.* ajax POST	0	1	91	91	0	0	93	132,940	0.00	0	0	0
/applicationLogout.do ajax GET	0	1	30	30	0	0	0	320	0.00	2	0	0
/getPaginationCount.* ajax GET	0	2	6	6	0	0	7	1,557	0.00	0	0	0
/applicationLogout.do POST	0	1	11	11	0	0	0	614	0.00	0	1	2
/assets/fonts/Roboto-Medium.ttf GET	0	1	4	4	0	0	0	193	0.00	0	0	0
/forgotPassword ajax POST	0	1	3	3	0	0	0	464	0.00	0	0	0
/assets/fonts/AgencyFB-Bold.ttf GET	0	2	1	2	0	0	0	193	0.00	0	0	0
/assets/fonts/Roboto-Bold.ttf GET	0	1	1	1	0	0	0	153	0.00	0	0	0
/assets/fonts/Roboto-Light.ttf GET	0	1	1	1	0	0	0	153	0.00	0	0	0
/assets/fonts/Roboto-Regular.ttf GET	0	1	1	1	0	0	0	193	0.00	0	0	0
/assets/css/font/ticket.woff GET	0	1	1	1	0	0	0	155	0.00	0	0	0
/assets/css/font/advRep.woff GET	0	1	1	1	0	0	0	155	0.00	0	0	0

Request

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of cumulative cpu time

Mean cpu time (ms)

Mean allocated Kb

% of system error

Mean size (Kb)

Mean hits sql

Mean time sql (ms)

140,892

824,213

187,905

17,676

14.89

140,853

40,557

469

629

0.00

18,216

210,496

56,492

133

133,743

0.00

18,089

150

386

3,175

292

8,010

0.00

185

4,208

4,474

208

181

137,641

0.00

4,036

243

128

443

4,045

0.00

7,068

9,676

2,277

187

147,079

0.00

475

6,767

3,146

11,839

4,943

340

144,750

0.00

206

2,800

137

110

370

5,016

0.00

1,492

8,911

2,787

230

146,122

0.00

343

1,182

2,279

3,364

646

142

134,842

0.00

2,146

4,159

203

138,377

0.00

3,968

266

136

628

0.00

284

675

193

5,748

0.00

190

140

281

109

134,042

0.00

2,329

1,031

177,243

0.00

155

1,331

1,156

1,203

218

153,059

0.00

588

869

251

465

129

161

136,572

0.00

212

340

145

136,703

0.00

157

229

116

134,304

0.00

155

208

112

135,339

0.00

100

133,010

0.00

135

258

105

134,153

0.00

129

253

104

134,173

0.00

124

187

104

133,899

0.00

117

229

107

133,673

0.00

117

191

105

133,566

0.00

115

189

133,183

0.00

1,069

906

32,958

0.00

491

132

321

125

145

138

133,798

0.00

102

133,049

0.00

229

547

212

101

134,460

0.00

114

103

132,773

0.00

323

439

163

117

135,598

0.00

147

210

100

115

105

133,095

0.00

364

234

144,286

0.00

505

106

120

130

109

134,489

0.00

118

121

124

132,979

0.00

105

117

109

133,216

0.00

101

133,388

0.00

101

133,241

0.00

101

132,605

0.00

2,048

0.00

132,940

0.00

320

0.00

1,557

0.00

614

0.00

193

0.00

464

0.00

193

0.00

153

0.00

153

0.00

193

0.00

155

0.00

155

0.00

Request	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation
sql global	100	48,495	5	177,810	808
sql warning	0	0	-1	0	-1
sql severe	63	72	2,470	177,810	20,955

Request

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of system error

sql global

100

48,495

177,810

808

0.00

sql warning

-1

0.00

sql severe

2,470

177,810

20,955

0.00

Request	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation
select SettingKey,SettingValue from configsettings where SettingKey in ('SOFTWARE_METER_STATUS', 'BLACKLIST_SOFTWARE_UNINSTALLATION','EXTENDEDAGENT_JOB_CHECKTIME','BLACKLIST_ALERT_TITLE','BLACKLIST_ALERT_MSG','BLACKLIST_SOFTWARE_ALERT_STATUS')	63	72	2,470	177,810	20,955
Update sh_timers_status_detail sd Set sd.LastResponseTime = now() Where sd.Type = 2 and sd.TimerID = ? and sd.SiteID = ? AND ProbeId = ?	6	525	37	5,981	351
select sdaddition0_.FIELDID as FIELDID1_180_0_, sdaddition0_.AssetColumn as AssetCol2_180_0_, sdaddition0_.ClientSideValidationScript as ClientSi3_180_0_, sdaddition0_.CustomValidationScript as CustomVa4_180_0_, sdaddition0_.DependentFieldPopulaterQuery as Dependen5_180_0_, sdaddition0_.FIELD_DISPLAYNAME as FIELD_DI6_180_0_, sdaddition0_.field_name as field_na7_180_0_, sdaddition0_.FIELD_STORAGE_TYPE as FIELD_ST8_180_0_, sdaddition0_.GridControlFieldID as GridCont9_180_0_, sdaddition0_.IsAssetField as IsAsset10_180_0_, sdaddition0_.IsMobileChangeVisibility as IsMobil11_180_0_, sdaddition0_.IsMobileListVisibility as IsMobil12_180_0_, sdaddition0_.IsMobileVisibility as IsMobil13_180_0_, sdaddition0_.MACROID as MACROID14_180_0_, sdaddition0_.ORDERBY as ORDERBY15_180_0_, sdaddition0_.ScriptProperties as ScriptP16_180_0_, sdaddition0_.ProjectID as Project19_180_0_, sdaddition0_.Status as Status17_180_0_, sdaddition0_.URL as URL18_180_0_ from sd_additionalparams sdaddition0_ where sdaddition0_.FIELDID=?	6	14,867	1	14	5
Update sh_timers_status_detail sd Set sd.LastResponseTime = now() Where sd.Type = 2 and sd.TimerID = 5015 and sd.SiteID = 1	4	416	27	3,785	249
Select SettingValue from sd_configsettings where SettingKEY=? and ProjectID=? and (ServiceID=? or ServiceID=0)	1	1,793	1	194	8
select sdservicer0_.ProblemId as ProblemI1_264_0_, sdservicer0_.AlertID as AlertID2_264_0_, sdservicer0_.AlternativeEmail as Alternat3_264_0_, sdservicer0_.ApprovalManager as Approval4_264_0_, sdservicer0_.AssetNumber as AssetNum5_264_0_, sdservicer0_.Attachment as Attachme6_264_0_, sdservicer0_.Category as Category7_264_0_, sdservicer0_.CcMailId as CcMailId8_264_0_, sdservicer0_.ContactNumber as ContactN9_264_0_, sdservicer0_.ConversionType as Convers10_264_0_, sdservicer0_.CreationTime as Creatio11_264_0_, sdservicer0_.CSI as CSI12_264_0_, sdservicer0_.CurrentStatus as Current13_264_0_, sdservicer0_.DelegatedFrom_ApprovalManager as Delegat14_264_0_, sdservicer0_.DelegatedFrom_Owner as Delegat15_264_0_, sdservicer0_.DepartmentID as Departm16_264_0_, sdservicer0_.DerivedField1 as Derived17_264_0_, sdservicer0_.DerivedField2 as Derived18_264_0_, sdservicer0_.DerivedField3 as Derived19_264_0_, sdservicer0_.Enclosure as Enclosu20_264_0_, sdservicer0_.ExpectedClosureTime as Expecte21_264_0_, sdservicer0_.GroupID as GroupID22_264_0_, sdservicer0_.ImpactID as ImpactI23_264_0_, sdservicer0_.IncidentType as Inciden24_264_0_, sdservicer0_.isLinked as isLinke25_264_0_, sdservicer0_.IsRead as IsRead26_264_0_, sdservicer0_.IsRead_UserID as IsRead_27_264_0_, sdservicer0_.IsTransferred as IsTrans28_264_0_, sdservicer0_.LastOperatedTime as LastOpe29_264_0_, sdservicer0_.LevelOneStatus as LevelOn30_264_0_, sdservicer0_.LevelTwoStatus as LevelTw31_264_0_, sdservicer0_.LocationID as Locatio32_264_0_, sdservicer0_.Owner as Owner33_264_0_, sdservicer0_.ParentID as ParentI34_264_0_, sdservicer0_.Platform as Platfor35_264_0_, sdservicer0_.Priority as Priorit36_264_0_, sdservicer0_.ProbDescription as ProbDes37_264_0_, sdservicer0_.ProjectTransferComment as Project38_264_0_, sdservicer0_.ProxySubmittedBy as ProxySu39_264_0_, sdservicer0_.ReferenceID as Referen40_264_0_, sdservicer0_.RepeatCall as RepeatC41_264_0_, sdservicer0_.RequestID as Request42_264_0_, sdservicer0_.REQUESTTYPE as REQUEST43_264_0_, sdservicer0_.Resolution_CauseID as Resolut44_264_0_, sdservicer0_.ResolutionComment as Resolut45_264_0_, sdservicer0_.Resolution_Days as Resolut46_264_0_, sdservicer0_.Resolution_Hours as Resolut47_264_0_, sdservicer0_.Resolution_Minutes as Resolut48_264_0_, sdservicer0_.ProjectID as Project57_264_0_, sdservicer0_.ServiceID as Service58_264_0_, sdservicer0_.Severity as Severit49_264_0_, sdservicer0_.SLAViolationComment as SLAViol50_264_0_, sdservicer0_.SubCategory as SubCate51_264_0_, sdservicer0_.SubmittedBy as Submitt52_264_0_, sdservicer0_.SubmittedThrough as Submitt53_264_0_, sdservicer0_.Title as Title54_264_0_, sdservicer0_.UrgencyID as Urgency55_264_0_, sdservicer0_.version as version56_264_0_ from sd_servicereqmaster sdservicer0_ where sdservicer0_.ProblemId=?	1	1,052	3	97	7
select usermgmtma0_.sno as sno1_336_, usermgmtma0_.AccessID as AccessID2_336_, usermgmtma0_.AccountExpireDate as AccountE3_336_, usermgmtma0_.BadLoginCount as BadLogin4_336_, usermgmtma0_.BaseDN as BaseDN5_336_, usermgmtma0_.Cell_No as Cell_No6_336_, usermgmtma0_.City as City7_336_, usermgmtma0_.Collookup as Collooku8_336_, usermgmtma0_.DepartmentID as Departme9_336_, usermgmtma0_.EmailAddress as EmailAd10_336_, usermgmtma0_.EmployeeID as Employe11_336_, usermgmtma0_.FullName as FullNam12_336_, usermgmtma0_.GOC as GOC13_336_, usermgmtma0_.ImmediateManagerID as Immedia14_336_, usermgmtma0_.IsAccountLocked as IsAccou15_336_, usermgmtma0_.IsManager as IsManag16_336_, usermgmtma0_.LastAssignedTime as LastAss17_336_, usermgmtma0_.LastLoginTime as LastLog18_336_, usermgmtma0_.LocationID as Locatio19_336_, usermgmtma0_.ManagerID as Manager20_336_, usermgmtma0_.ProfilePicture as Profile21_336_, usermgmtma0_.RecentLoginTime as RecentL22_336_, usermgmtma0_.SpecializationID as Special23_336_, usermgmtma0_.TelephoneNumber as Telepho24_336_, usermgmtma0_.uiInterface as uiInter25_336_, usermgmtma0_.UserID as UserID27_336_, usermgmtma0_.Wing as Wing26_336_ from usermgmt_master usermgmtma0_ where usermgmtma0_.UserID=?	1	2,401	1	10	3
select useradditi0_.Id as Id1_329_, useradditi0_.additionalFieldID as addition2_329_, useradditi0_.additionalFieldValue as addition3_329_, useradditi0_.userID as userID4_329_ from user_additionalfieldvalues useradditi0_ where useradditi0_.userID=?	0	2,401	1	7	2
select sdservicer0_.ParamID as ParamID1_260_, sdservicer0_.Data as Data2_260_, sdservicer0_.DataId as DataId3_260_, sdservicer0_.InstanceID as Instance4_260_, sdservicer0_.ProblemID as ProblemI5_260_, sdservicer0_.ProjectID as ProjectI6_260_, sdservicer0_.FIELDID as FIELDID7_260_ from sd_servicereq_additionalparams sdservicer0_ where sdservicer0_.ProblemID=?	0	1,290	1	30	5
insert into sd_servicerequest_history (ActionPerformedBy, ChildOf, CurrentTime, FIELDID, NatureOfChange, NewStateID, NewValue, OldStateID, OldValue, Parameter, ProblemId, userid) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)	0	1,394	1	612	17
insert into sd_encldetails (Access, EnclComment, EnclName, EnclSubmittedBy, EnclSubmittedTime, EnclText, ProblemId) values (?, ?, ?, ?, ?, ?, ?)	0	171	11	1,770	135
SELECT pr.ProjectRoleID FROM sd_project_roles_details prd, sd_project_roles pr WHERE prd.ProjectRoleID = pr.ProjectRoleID AND pr.ProjectID=? AND prd.UserID=?	0	1,362	1	162	5
select NotificationID,TemplateID,TemplateType from sd_notification_master where ProjectID=1 and TemplateType in (0,1,5) and ForState=41	0	13	119	556	215
update sd_readunreadrecords set isRead=1 where problemId=? and userId=?	0	149	9	245	39
select escalation0_.slno as slno1_85_, escalation0_.EmailEsca_1 as EmailEsc2_85_, escalation0_.EmailEsca_2 as EmailEsc3_85_, escalation0_.EmailEsca_3 as EmailEsc4_85_, escalation0_.Esca_1 as Esca_5_85_, escalation0_.Esca1_BreachTime as Esca6_85_, escalation0_.Esca1_SendTime as Esca7_85_, escalation0_.Esca_2 as Esca_8_85_, escalation0_.Esca2_BreachTime as Esca9_85_, escalation0_.Esca2_SendTime as Esca10_85_, escalation0_.Esca_3 as Esca_11_85_, escalation0_.Esca3_BreachTime as Esca12_85_, escalation0_.Esca3_SendTime as Esca13_85_, escalation0_.Estimated_Esca1_BreachTime as Estimat14_85_, escalation0_.Estimated_Esca2_BreachTime as Estimat15_85_, escalation0_.Estimated_Esca3_BreachTime as Estimat16_85_, escalation0_.Estimated_GracePeriod_BreachTime as Estimat17_85_, escalation0_.Estimated_SLABreachTime as Estimat18_85_, escalation0_.IsActualResolutionTimeConsider as IsActua19_85_, escalation0_.IsEsca1_Breached as IsEsca20_85_, escalation0_.IsEsca2_Breached as IsEsca21_85_, escalation0_.IsEsca3_Breached as IsEsca22_85_, escalation0_.IsSLA_Breached as IsSLA_B23_85_, escalation0_.IsTicketActive as IsTicke24_85_, escalation0_.LastCalculatedTime as LastCal25_85_, escalation0_.Previous_Status as Previou26_85_, escalation0_.ProblemID as Problem27_85_, escalation0_.SiteID as SiteID28_85_, escalation0_.SLA_BreachTime as SLA_Bre29_85_, escalation0_.SlaID as SlaID30_85_, escalation0_.TicketGenStatus as TicketG31_85_, escalation0_.TotalTimeConsider as TotalTi32_85_ from escalation_lookup escalation0_ where escalation0_.ProblemID=?	0	897	1	96	4
update sd_servicereqmaster set AlertID=?, AlternativeEmail=?, ApprovalManager=?, AssetNumber=?, Attachment=?, Category=?, CcMailId=?, ContactNumber=?, ConversionType=?, CreationTime=?, CSI=?, CurrentStatus=?, DelegatedFrom_ApprovalManager=?, DelegatedFrom_Owner=?, DepartmentID=?, DerivedField1=?, DerivedField2=?, DerivedField3=?, Enclosure=?, ExpectedClosureTime=?, GroupID=?, ImpactID=?, IncidentType=?, isLinked=?, IsRead=?, IsRead_UserID=?, IsTransferred=?, LastOperatedTime=?, LevelOneStatus=?, LevelTwoStatus=?, LocationID=?, Owner=?, ParentID=?, Platform=?, Priority=?, ProbDescription=?, ProjectTransferComment=?, ProxySubmittedBy=?, ReferenceID=?, RepeatCall=?, RequestID=?, REQUESTTYPE=?, Resolution_CauseID=?, ResolutionComment=?, Resolution_Days=?, Resolution_Hours=?, Resolution_Minutes=?, ProjectID=?, ServiceID=?, Severity=?, SLAViolationComment=?, SubCategory=?, SubmittedBy=?, SubmittedThrough=?, Title=?, UrgencyID=?, version=? where ProblemId=?	0	435	2	129	8
SELECT fieldid FROM sd_additionalparams_access_details where FIELDID = ? and ((FieldAccessCategory=1 and (AccessID in ( ?, ?, ?, ?, ?, ?, ?, ? ) or AccessID = 0) and (AccessPermission = 0 or AccessPermission in( ? ))) or (FieldAccessCategory=9 and (AccessID in ( ?, ?, ?, ?, ?, ?, ?, ? ) or AccessID=0) and (AccessPermission=0 or AccessPermission in( ? )))) limit ?	0	1,346	0	81	2
SELECT AccessPermission FROM sd_additionalparams_access_details where FieldAccessCategory = ? and FIELDID = ? limit ?	0	660	1	377	15
SELECT DISTINCT(r.MasterID) FROM sd_pre_post_actions_details r,sd_pre_post_actions_details su, sd_pre_post_actions_details st ,sd_pre_post_actions_details sdr,sd_pre_post_actions_details sd1,sd_pre_post_actions p,sd_pre_post_actions_details sd2,sd_pre_post_actions_details sd3 where r.MasterID = su.MasterID and r.MasterID = st.MasterID and st.MasterID = su.MasterID and sdr.MasterID = su.MasterID and sdr.MasterID = sd1.MasterID and sd1.MasterID = sd2.MasterID and sd2.MasterID = sd3.MasterID and r.MasterID= p.id and r.CategoryID =1 and r.CategoryValue =11 and st.CategoryID =3 and (st.CategoryValue=0 OR st.CategoryValue=5) and sdr.CategoryID =4 and (sdr.CategoryValue=0 OR sdr.CategoryValue in (20,11,10)) and su.CategoryID =2 and (su.CategoryValue=0 OR su.CategoryValue=69) and sd1.CategoryID =6 and (sd1.CategoryValue=0 OR sd1.CategoryValue=0) and sd2.CategoryID =7 and (sd2.CategoryValue=0 OR sd2.CategoryValue=0) and sd3.CategoryID =8 and (sd3.CategoryValue=0 OR sd3.CategoryValue=0) and p.Pre_Post_Action=2 and p.ProjectID=1 order by p.LaunchingOrder	0	121	6	41	5
select this_.ProblemId as ProblemI1_264_0_, this_.AlertID as AlertID2_264_0_, this_.AlternativeEmail as Alternat3_264_0_, this_.ApprovalManager as Approval4_264_0_, this_.AssetNumber as AssetNum5_264_0_, this_.Attachment as Attachme6_264_0_, this_.Category as Category7_264_0_, this_.CcMailId as CcMailId8_264_0_, this_.ContactNumber as ContactN9_264_0_, this_.ConversionType as Convers10_264_0_, this_.CreationTime as Creatio11_264_0_, this_.CSI as CSI12_264_0_, this_.CurrentStatus as Current13_264_0_, this_.DelegatedFrom_ApprovalManager as Delegat14_264_0_, this_.DelegatedFrom_Owner as Delegat15_264_0_, this_.DepartmentID as Departm16_264_0_, this_.DerivedField1 as Derived17_264_0_, this_.DerivedField2 as Derived18_264_0_, this_.DerivedField3 as Derived19_264_0_, this_.Enclosure as Enclosu20_264_0_, this_.ExpectedClosureTime as Expecte21_264_0_, this_.GroupID as GroupID22_264_0_, this_.ImpactID as ImpactI23_264_0_, this_.IncidentType as Inciden24_264_0_, this_.isLinked as isLinke25_264_0_, this_.IsRead as IsRead26_264_0_, this_.IsRead_UserID as IsRead_27_264_0_, this_.IsTransferred as IsTrans28_264_0_, this_.LastOperatedTime as LastOpe29_264_0_, this_.LevelOneStatus as LevelOn30_264_0_, this_.LevelTwoStatus as LevelTw31_264_0_, this_.LocationID as Locatio32_264_0_, this_.Owner as Owner33_264_0_, this_.ParentID as ParentI34_264_0_, this_.Platform as Platfor35_264_0_, this_.Priority as Priorit36_264_0_, this_.ProbDescription as ProbDes37_264_0_, this_.ProjectTransferComment as Project38_264_0_, this_.ProxySubmittedBy as ProxySu39_264_0_, this_.ReferenceID as Referen40_264_0_, this_.RepeatCall as RepeatC41_264_0_, this_.RequestID as Request42_264_0_, this_.REQUESTTYPE as REQUEST43_264_0_, this_.Resolution_CauseID as Resolut44_264_0_, this_.ResolutionComment as Resolut45_264_0_, this_.Resolution_Days as Resolut46_264_0_, this_.Resolution_Hours as Resolut47_264_0_, this_.Resolution_Minutes as Resolut48_264_0_, this_.ProjectID as Project57_264_0_, this_.ServiceID as Service58_264_0_, this_.Severity as Severit49_264_0_, this_.SLAViolationComment as SLAViol50_264_0_, this_.SubCategory as SubCate51_264_0_, this_.SubmittedBy as Submitt52_264_0_, this_.SubmittedThrough as Submitt53_264_0_, this_.Title as Title54_264_0_, this_.UrgencyID as Urgency55_264_0_, this_.version as version56_264_0_ from sd_servicereqmaster this_ where this_.ParentID=?	0	473	1	28	3
select count(sdencldeta0_.EnclID) as col_0_0_ from sd_encldetails sdencldeta0_ where (sdencldeta0_.EnclName like ?) and sdencldeta0_.ProblemId=?	0	150	5	281	27
select StateId from sd_statesmaster where projectID=? and IsStartState=1	0	174	4	461	35
select sdservice0_.ServiceID as ServiceI1_254_0_, sdservice0_.DefaultImageName as DefaultI2_254_0_, sdservice0_.IsMobileVisibility as IsMobile3_254_0_, sdservice0_.ProjectID as ProjectI8_254_0_, sdservice0_.ServiceDescription as ServiceD4_254_0_, sdservice0_.ServiceName as ServiceN5_254_0_, sdservice0_.ShortName as ShortNam6_254_0_, sdservice0_.Status as Status7_254_0_ from sd_service sdservice0_ where sdservice0_.ServiceID=?	0	594	1	28	3
select sdprojectr0_.AccessValue as col_0_0_ from sd_project_roles_access sdprojectr0_ where (sdprojectr0_.ProjectRoleID in (? , ? , ? , ? , ? , ? , ? , ?)) and sdprojectr0_.AccessValue=?	0	137	5	584	49
select sdconfigse0_.SettingValue as col_0_0_ from sd_configsettings sdconfigse0_ where sdconfigse0_.ProjectID=? and (sdconfigse0_.ServiceID=? or sdconfigse0_.ServiceID=0) and sdconfigse0_.SettingKEY=?	0	568	1	11	2
select SettingValue from configsettings where SettingKEY='BLOCK_POWERED_BY_LINK'	0	174	3	151	17
select this_.ProblemId as ProblemI1_264_0_, this_.AlertID as AlertID2_264_0_, this_.AlternativeEmail as Alternat3_264_0_, this_.ApprovalManager as Approval4_264_0_, this_.AssetNumber as AssetNum5_264_0_, this_.Attachment as Attachme6_264_0_, this_.Category as Category7_264_0_, this_.CcMailId as CcMailId8_264_0_, this_.ContactNumber as ContactN9_264_0_, this_.ConversionType as Convers10_264_0_, this_.CreationTime as Creatio11_264_0_, this_.CSI as CSI12_264_0_, this_.CurrentStatus as Current13_264_0_, this_.DelegatedFrom_ApprovalManager as Delegat14_264_0_, this_.DelegatedFrom_Owner as Delegat15_264_0_, this_.DepartmentID as Departm16_264_0_, this_.DerivedField1 as Derived17_264_0_, this_.DerivedField2 as Derived18_264_0_, this_.DerivedField3 as Derived19_264_0_, this_.Enclosure as Enclosu20_264_0_, this_.ExpectedClosureTime as Expecte21_264_0_, this_.GroupID as GroupID22_264_0_, this_.ImpactID as ImpactI23_264_0_, this_.IncidentType as Inciden24_264_0_, this_.isLinked as isLinke25_264_0_, this_.IsRead as IsRead26_264_0_, this_.IsRead_UserID as IsRead_27_264_0_, this_.IsTransferred as IsTrans28_264_0_, this_.LastOperatedTime as LastOpe29_264_0_, this_.LevelOneStatus as LevelOn30_264_0_, this_.LevelTwoStatus as LevelTw31_264_0_, this_.LocationID as Locatio32_264_0_, this_.Owner as Owner33_264_0_, this_.ParentID as ParentI34_264_0_, this_.Platform as Platfor35_264_0_, this_.Priority as Priorit36_264_0_, this_.ProbDescription as ProbDes37_264_0_, this_.ProjectTransferComment as Project38_264_0_, this_.ProxySubmittedBy as ProxySu39_264_0_, this_.ReferenceID as Referen40_264_0_, this_.RepeatCall as RepeatC41_264_0_, this_.RequestID as Request42_264_0_, this_.REQUESTTYPE as REQUEST43_264_0_, this_.Resolution_CauseID as Resolut44_264_0_, this_.ResolutionComment as Resolut45_264_0_, this_.Resolution_Days as Resolut46_264_0_, this_.Resolution_Hours as Resolut47_264_0_, this_.Resolution_Minutes as Resolut48_264_0_, this_.ProjectID as Project57_264_0_, this_.ServiceID as Service58_264_0_, this_.Severity as Severit49_264_0_, this_.SLAViolationComment as SLAViol50_264_0_, this_.SubCategory as SubCate51_264_0_, this_.SubmittedBy as Submitt52_264_0_, this_.SubmittedThrough as Submitt53_264_0_, this_.Title as Title54_264_0_, this_.UrgencyID as Urgency55_264_0_, this_.version as version56_264_0_ from sd_servicereqmaster this_ where this_.isLinked=?	0	473	1	22	2
select userdetail0_.UserID as UserID1_333_0_, userdetail0_.tfauth_status as tfauth_s2_333_0_, userdetail0_.DeletionAllowed as Deletion3_333_0_, userdetail0_.DomainID as DomainID4_333_0_, userdetail0_.Guid as Guid5_333_0_, userdetail0_.isAvailable as isAvaila6_333_0_, userdetail0_.IsFirstLogIn as IsFirstL7_333_0_, userdetail0_.IsLoginAllowed as IsLoginA8_333_0_, userdetail0_.login_failed_attempt as login_fa9_333_0_, userdetail0_.NotifiedAlertCount as Notifie10_333_0_, userdetail0_.OUName as OUName11_333_0_, userdetail0_.Password as Passwor12_333_0_, userdetail0_.Server as Server13_333_0_, userdetail0_.SystemID as SystemI14_333_0_, userdetail0_.UserName as UserNam15_333_0_, userdetail0_.UserPreSyncStatus as UserPre16_333_0_, userdetail0_.UserStatus as UserSta17_333_0_, userdetail0_.whenChanged as whenCha18_333_0_ from userdetails userdetail0_ where userdetail0_.UserID=?	0	640	1	45	3
SELECT SettingValue as OutputValue FROM configsettings WHERE SettingKey = 'MAIL_RETRIEVAL_INTERVAL';	0	832	0	21	2
select NotificationID,TemplateID,TemplateType from sd_notification_master where ProjectID=1 and TemplateType in (0,1,5) and ForState=48	0	13	42	464	127
insert into ims_callableprocedures (CurrentStatus, ProcedureName, Retries) values (?, ?, ?)	0	342	1	195	10
select NotificationID,TemplateID,TemplateType from sd_notification_master where ProjectID=1 and TemplateType in (0,1,5) and ForState=5	0	121	4	133	15
SELECT TimeZone FROM customermaster	0	174	2	108	10
SELECT SettingValue,DisplayName,mailType FROM sd_configsettings where SettingKey="FROM_ADDRESS" and ProjectID=1 and (ServiceID=11 or ServiceID=0)	0	136	3	116	12
select sdstatesma0_.StateId as col_0_0_ from sd_statesmaster sdstatesma0_ where sdstatesma0_.ProjectID=? and sdstatesma0_.IsEndState=1 and sdstatesma0_.Status=0 limit ?	0	46	9	326	47
select sdprojectm0_.ProjectID as ProjectI1_227_0_, sdprojectm0_.color as color2_227_0_, sdprojectm0_.DisplayOrder as DisplayO3_227_0_, sdprojectm0_.image as image4_227_0_, sdprojectm0_.ProjectDescription as ProjectD5_227_0_, sdprojectm0_.ProjectName as ProjectN6_227_0_, sdprojectm0_.shortname as shortnam7_227_0_, sdprojectm0_.Status as Status8_227_0_, sdprojectm0_.VERSION as VERSION9_227_0_ from sd_project_master sdprojectm0_ where sdprojectm0_.ProjectID=?	0	332	1	86	5
select sdstatesma0_.StateId as col_0_0_ from sd_statesmaster sdstatesma0_ where sdstatesma0_.Status=0 and sdstatesma0_.IsEndState=1 and sdstatesma0_.ProjectID=? limit ?	0	136	2	25	6
select distinct sdprojectr1_.ProjectRoleID as col_0_0_ from sd_project_roles_details sdprojectr0_ inner join sd_project_roles sdprojectr1_ on sdprojectr0_.ProjectRoleID=sdprojectr1_.ProjectRoleID where sdprojectr0_.ProjectRoleID=sdprojectr1_.ProjectRoleID and sdprojectr1_.ProjectID=? and sdprojectr0_.UserID=?	0	344	1	7	3
Select SettingValue from configsettings where SettingKEY='TLS_AUTH_ENABLE'	0	203	1	50	6
SELECT FullName FROM usermgmt_master where UserID=4	0	270	1	25	3
select customerma0_.TimeZone as col_0_0_ from customermaster customerma0_	0	62	4	89	16
SELECT StateId FROM sd_statesmaster where ProjectID=1 and Status = 0 and StateName='Shipment Dispatched'	0	121	2	59	7
Select SettingValue from configsettings where SettingKEY='SSL_AUTH_ENABLE'	0	203	1	6	3
select "Kit doesnt exist in CIMS" as attribute6	0	175	1	96	7
select SettingValue from configsettings where SettingKEY='SAPPHIREIMS_URL'	0	174	1	65	5
Select FIELD_DISPLAYNAME from sd_additionalparams where FIELDID=118	0	147	1	42	4
select sdcategory0_.CategoryName as col_0_0_ from sd_categorymaster sdcategory0_ where sdcategory0_.CategoryId=?	0	194	1	78	5
select sdservicer0_.Data as col_0_0_ from sd_servicereq_additionalparams sdservicer0_ where sdservicer0_.FIELDID=? and sdservicer0_.ProblemID=? limit ?	0	229	0	2	1
SELECT AccessPermission FROM sd_additionalparams_access_details where FieldAccessCategory = ? and FIELDID = ? and (AccessID = ? or AccessID=0) limit ?	0	285	0	1	1
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586442,'SLA',"PopulateSMSInfo(586442,76,now())",now())	0	1	208	208	0
SELECT count(*) FROM sd_additionalparams_access_details where FIELDID= ? and FieldAccessCategory=1 and (AccessID in (?) or AccessID=0)	0	50	4	73	14
Select distinct(rm.ProjectRoleID) from sd_project_roles rm,sd_project_roles_details rd where rd.UserID=4 and rd.ProjectRoleID = rm.ProjectRoleID and rm.ProjectID=1	0	149	1	12	2
insert into automailer (New_State, Old_State, ProblemID, Retries_Count, State, templateId, Update_UserID) values (?, ?, ?, ?, ?, ?, ?)	0	171	1	37	3
SELECT ks.Slno FROM knowledge_store ks,knowledge_tickets kt where ks.Status = 0 and ks.BaseType=? and ks.Slno=kt.Slno and kt.TicketID=?	0	194	1	2	2
select ClassName , Name from sd_pre_post_actions where ID=13	0	121	1	31	4
update sd_servicereq_additionalparams set Data=?, DataId=?, InstanceID=?, ProblemID=?, ProjectID=?, FIELDID=? where ParamID=?	0	123	1	44	4
select sdaddition0_.FIELDID as col_0_0_ from sd_additionalparams sdaddition0_ where sdaddition0_.GridControlFieldID=? limit ?	0	220	0	2	2
SELECT srml.timeZone FROM ServiceReqMaster_Lookup srml WHERE srml.userName in ( SELECT ud.userName FROM UserDetails ud WHERE ud.userId = ? ) limit ?	0	62	2	124	15
select sdstatecat0_.StateCategoryID as col_0_0_ from sd_statecategory_master sdstatecat0_ cross join sd_statecategory_details sdstatecat1_ where sdstatecat0_.StateCategoryID=sdstatecat1_.StateCategoryID and sdstatecat0_.ProjectID=? and sdstatecat1_.StateID=?	0	156	1	6	3
select sdstatesma0_.StateName as col_0_0_ from sd_statesmaster sdstatesma0_ where sdstatesma0_.StateId=? and sdstatesma0_.Status=0	0	160	1	44	3
SELECT sw.ScriptName, sw.ScriptProperties,sq.currentStatus FROM sd_workflowmaster sw inner join sd_servicereqmaster sq on sw.pstate = sq.currentstatus where AState = ? and sw.ProjectID=sq.projectid and sq.projectid = ? and sq.problemid = ?	0	72	2	93	10
select distinct sdsmsnotif0_.ForState as col_0_0_ from sd_sms_notification_master sdsmsnotif0_ where sdsmsnotif0_.ForState=?	0	150	1	25	2
select sdstatecat0_.StateCategoryID as col_0_0_, sdstatecat1_.StateCategoryName as col_1_0_ from sd_statecategory_details sdstatecat0_ cross join sd_statecategory_master sdstatecat1_ where sdstatecat0_.StateID=? and sdstatecat0_.StateCategoryID=sdstatecat1_.StateCategoryID and sdstatecat1_.ProjectID=?	0	136	1	4	2
SELECT distinct AState FROM sd_workflowmaster sw inner join sd_workflowdetail s on sw.StateMovementID=s.StateMovementID and s.WORKFLOW_CATEGORYID =1 inner join sd_workflowdetail d on d.StateMovementID = s.StateMovementID and d.WORKFLOW_CATEGORYID =2 inner join sd_workflowdetail e on e.StateMovementID = d.StateMovementID and (e.WORKFLOW_CATEGORYID =3 and find_in_set(e.WORKFLOW_CATEGORY_VALUE,?)) inner join sd_workflowdetail f on d.StateMovementID = f.StateMovementID inner join sd_workflowdetail g on f.StateMovementID = g.StateMovementID inner join sd_workflowdetail h on g.StateMovementID = h.StateMovementID inner join sd_servicereqmaster sd on sd.currentstatus=sw.PState and sw.projectid=sd.projectid and sd.serviceid=s.WORKFLOW_CATEGORY_VALUE and (d.WORKFLOW_CATEGORY_VALUE=0 OR d.WORKFLOW_CATEGORY_VALUE=sd.subcategory) and (f.WORKFLOW_CATEGORYID=4 and (f.WORKFLOW_CATEGORY_VALUE=0 OR f.WORKFLOW_CATEGORY_VALUE=sd.derivedField1)) and (g.WORKFLOW_CATEGORYID=5 and (g.WORKFLOW_CATEGORY_VALUE=0 OR g.WORKFLOW_CATEGORY_VALUE =sd.derivedField2)) and (h.WORKFLOW_CATEGORYID=6 and (h.WORKFLOW_CATEGORY_VALUE=0 OR h.WORKFLOW_CATEGORY_VALUE =sd.derivedField3)) where sd.problemid = ?	0	36	4	17	5
select sdsubcateg0_.SubCategoryName as col_0_0_ from sd_subcategorymaster sdsubcateg0_ where sdsubcateg0_.SubCategoryId=?	0	194	0	9	1
select macromaste1_.MACRO_HTML_TYPE as col_0_0_ from sd_additionalparams sdaddition0_ cross join macromaster macromaste1_ where macromaste1_.MACROID=sdaddition0_.MACROID and sdaddition0_.FIELDID=? limit ?	0	120	1	2	2
select sdaddition0_.GridControlFieldID as col_0_0_ from sd_additionalparams sdaddition0_ where sdaddition0_.FIELDID=? limit ?	0	220	0	1	1
update sd_readunreadrecords set isRead=0 where problemId=? and userId<>?	0	171	0	5	1
select count(sdattachme0_.AttachmentID) as col_0_0_ from sd_attachmentdetails sdattachme0_ where (sdattachme0_.DisplayType in (0 , 1)) and sdattachme0_.ProblemId=? limit ?	0	61	2	67	8
select fieldId from sd_additionalparams_access_details where accesspermission =? and fieldAccessCategory = 7 limit ?	0	76	1	3	0
SELECT ProjectID FROM sd_service where ServiceID=11	0	136	0	12	1
SELECT SettingValue,DisplayName,mailType FROM sd_configsettings where SettingKey="FROM_ADDRESS" and ProjectID=1 and (ServiceID=10 or ServiceID=0)	0	38	2	33	5
select Distinct i.SystemID as AgentMeterNodes from probescheduledetail pd inner join probemaster pm on pd.probeid=pm.probeid inner join inventorymaster i on i.siteid=pm.siteid and i.SystemID=pd.ProbeschedulerID where pd.TaskTypeID=16 and i.managenode=1 and i.isvpnclient=1 and pm.siteid=1	0	72	1	13	3
SELECT StateId FROM sd_statesmaster where ProjectID=1 and Status = 0 and StateName='Assign to Other Branch'	0	13	7	54	15
SELECT PropertyFileName,ProjectID FROM sd_pre_post_actions where ID=13	0	121	0	11	1
select methodmapp0_.MethodName as col_0_0_, methodmapp0_.NewUIMethodName as col_1_0_ from method_mapping methodmapp0_ where methodmapp0_.MappingID<>21	0	120	0	1	0
select macromaste0_.MACRO_HTML_TYPE as col_0_0_, macromaste0_.MACRO_DEFAULT_VALUE as col_1_0_, macromaste0_.MACRO_DATASOURCE_TYPE as col_2_0_, macromaste0_.MACRO_QUERY as col_3_0_ from macromaster macromaste0_ where macromaste0_.MACROID=?	0	142	0	9	1
select sdmailnoti0_.ID as col_0_0_ from sd_mailnotification sdmailnoti0_ where sdmailnoti0_.ProblemID=? order by sdmailnoti0_.MailSentTime desc limit ?	0	61	1	15	2
select sdprojectt1_.ProjectTypeID as col_0_0_ from sd_project_details sdprojectd0_ cross join sd_projecttype_master sdprojectt1_ where sdprojectd0_.ParameterID=3 and sdprojectd0_.ProjectID=? and sdprojectd0_.ParameterValue=sdprojectt1_.ProjectTypeID	0	61	1	33	4
SELECT ProjectID FROM sd_service where ServiceID=10	0	56	1	46	6
select fixedfield0_.NewUI_ElementId as col_0_0_ from fixedfieldscriptelementids_lookup fixedfield0_ where fixedfield0_.FieldId=? limit ?	0	100	0	3	1
select macromaste0_.MACROID as col_0_0_ from macromaster macromaste0_ where macromaste0_.MACROID=? limit ?	0	107	0	1	0
insert into sd_servicerequest_history (access, ActionPerformedBy, ChildOf, CurrentTime, FIELDID, NatureOfChange, NewStateID, NewValue, OldStateID, OldValue, Parameter, ProblemId, userId) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)	0	102	0	4	0
select sdaddition0_.LoadInChild as col_0_0_ from sd_additionalfields_permissions sdaddition0_ where sdaddition0_.FieldID=? and (sdaddition0_.AccessToRole=0 or sdaddition0_.AccessToRole in (? , ? , ? , ? , ? , ? , ? , ?))	0	107	0	6	1
select sdprojectr0_.AccessValue as col_0_0_ from sd_project_roles_access sdprojectr0_ where (sdprojectr0_.ProjectRoleID in (? , ? , ? , ? , ? , ? , ?)) and sdprojectr0_.AccessValue=?	0	76	1	19	2
select sdstatesfi0_.TypeOfInput as col_0_0_ from sd_states_fixedfields sdstatesfi0_ where sdstatesfi0_.StateID=? and sdstatesfi0_.Input=? and sdstatesfi0_.TypeOfInput=1 limit ?	0	107	0	7	1
select sdstatesma0_.StateName as col_0_0_ from sd_statesmaster sdstatesma0_ where sdstatesma0_.Status=0 and sdstatesma0_.StateId=?	0	78	0	7	3
select sdservicer0_.CurrentStatus as col_0_0_ from sd_servicereqmaster sdservicer0_ where sdservicer0_.ProblemId=? limit ?	0	74	0	22	2
SELECT fieldid FROM sd_additionalparams_access_details where FIELDID = ? and FieldAccessCategory=1 and (AccessID in ( ?, ?, ?, ?, ?, ?, ?, ?) or AccessID=0) and (AccessPermission=0 or AccessPermission in( ? ) ) limit ?	0	107	0	4	0
SELECT StateId FROM sd_statesmaster where ProjectID=1 and Status = 0 and StateName='Approve Without Discount'	0	13	5	30	9
select distinct el.problemid, ed.name from escalation_lookup el, escalation_details ed where ed.sla_id = el.slaid and el.problemid =? and el.issla_breached=1	0	61	1	12	1
SELECT FullName FROM usermgmt_master where UserID=872	0	68	1	15	1
select count(sdattachme0_.AttachmentID) as col_0_0_ from sd_attachmentdetails sdattachme0_ where (sdattachme0_.DisplayType in (0 , 1)) and sdattachme0_.ProblemId=?	0	72	0	11	2
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (562540,'SLA',"PopulateSMSInfo(562540,22,now())",now())	0	1	62	62	0
SELECT sw.ScriptName, sw.ScriptProperties FROM sd_workflowmaster sw where PState = ? and AState=? and sw.projectid = ?	0	39	1	22	3
select sdservicer0_.Data as col_0_0_ from sd_servicereq_additionalparams sdservicer0_ where sdservicer0_.FIELDID=? and sdservicer0_.ProblemID=?	0	60	0	3	1
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (582918,'SLA',"PopulateSMSInfo(582918,76,now())",now())	0	1	52	52	0
Select ID,ProjectID,ServiceID,Category,SubCategory,LocationID,DepartmentID,Title,Description,SubmittedBy,SubmittedThrough,ReferenceID,CcMailId,UrgencyID,ImpactID,IncidentType,DerivedField1,DerivedField2,DerivedField3,AssetNumber,HTMLDescription from sd_autorecordoperations_master where ModuleType=1 and Status=0	0	12	4	27	8
select distinct sdprojectr1_.ProjectRoleID as col_0_0_ from sd_project_roles_details sdprojectr0_ inner join sd_project_roles sdprojectr1_ on sdprojectr0_.ProjectRoleID=sdprojectr1_.ProjectRoleID where sdprojectr1_.ProjectID=? and sdprojectr0_.UserID=? and sdprojectr1_.RoleName<>'Submitter'	0	57	0	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583192,'SLA',"PopulateSMSInfo(583192,22,now())",now())	0	1	48	48	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583146,'SLA',"PopulateSMSInfo(583146,4,now())",now())	0	1	46	46	0
select sdstatesfi0_.InputId as col_0_0_ from sd_states_fixedfields sdstatesfi0_ where sdstatesfi0_.Input='Multi App ID' and sdstatesfi0_.StateID=?	0	38	1	29	4
select sdconfigse0_.SettingValue as col_0_0_ from sd_configsettings sdconfigse0_ where sdconfigse0_.SettingKEY='SLA_VIOLATION_DISPLAY_PRIVILEGE' and sdconfigse0_.ProjectID=1 limit ?	0	61	0	4	0
select count(sdmailnoti0_.ID) as col_0_0_ from sd_mailnotification sdmailnoti0_ where sdmailnoti0_.ProblemID=?	0	72	0	1	0
select el.Estimated_SLABreachTime,el.Previous_Status,el.IsTicketActive,el.TotalTimeConsider ,ed.ResolveTime_Min,ed.SLA_ID,el.IsSLA_Breached,ed.Interval_time, ed.NBD_cutoff_time, ed.NBD_without_cutofftime_Businessday from escalation_lookup el, escalation_details ed where el.ProblemID = ? and el.SlaID = ed.SLA_ID and el.Estimated_SLABreachTime <> '0000-00-00 00:00:00'	0	21	1	14	2
select macromaste0_.MACRO_HTML_TYPE as col_0_0_ from macromaster macromaste0_ cross join sd_additionalparams sdaddition1_ where sdaddition1_.MACROID=macromaste0_.MACROID and sdaddition1_.FIELDID=?	0	42	0	9	1
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (582936,'SLA',"PopulateSMSInfo(582936,6,now())",now())	0	1	37	37	0
select UDF_dayhour(?,?)	0	72	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (582784,'SLA',"PopulateSMSInfo(582784,1,now())",now())	0	1	35	35	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO03253540/INV/03/25/1'	0	16	2	22	5
insert into sd_servicereq_additionalparams (Data, DataId, InstanceID, ProblemID, ProjectID, FIELDID) values (?, ?, ?, ?, ?, ?)	0	39	0	2	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO02256103/INV/02/25/1 '	0	8	3	25	8
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (621120,'SLA',"PopulateSMSInfo(621120,75,now())",now())	0	1	29	29	0
select sdservicer0_.ProblemId as col_0_0_ from sd_servicereqmaster sdservicer0_ where sdservicer0_.ParentID=? and (sdservicer0_.CurrentStatus not in (select sdstatecat1_.StateID from sd_statecategory_details sdstatecat1_ where sdstatecat1_.StateCategoryID in (? , ?)))	0	38	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585546,'SLA',"PopulateSMSInfo(585546,72,now())",now())	0	1	26	26	0
select usermgmtma0_.ProfilePicture as col_0_0_ from usermgmt_master usermgmtma0_ where usermgmtma0_.UserID=?	0	36	0	1	0
select sdservicer0_.Owner as col_0_0_ from sd_servicereqmaster sdservicer0_ where sdservicer0_.ProblemId=? limit ?	0	36	0	6	1
{call PopulateSMSInfo(562216,72,now())}	0	1	23	23	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606470,'SLA',"PopulateSMSInfo(606470,78,now())",now())	0	1	23	23	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (587882,'SLA',"PopulateSMSInfo(587882,4,now())",now())	0	1	23	23	0
select sdservicer0_.SubmittedBy as col_0_0_ from sd_servicereqmaster sdservicer0_ where sdservicer0_.ProblemId=? limit ?	0	36	0	1	0
select sdprojectm0_.ProjectID as col_0_0_ from sd_project_master sdprojectm0_ cross join sd_project_details sdprojectd1_ where sdprojectd1_.ParameterID=3 and sdprojectd1_.ParameterValue=? and sdprojectd1_.ProjectID=sdprojectm0_.ProjectID and sdprojectm0_.Status=0 and (sdprojectm0_.ProjectID in (select distinct sdprojectr2_.ProjectID from sd_project_roles sdprojectr2_ cross join sd_project_roles_details sdprojectr3_ where sdprojectr2_.ProjectRoleID=sdprojectr3_.ProjectRoleID and sdprojectr3_.UserID=?))	0	32	0	0	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573892,'SLA',"PopulateSMSInfo(573892,70,now())",now())	0	1	21	21	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO08222578/INV/09/22/1'	0	8	2	17	5
select WORKFLOW_CATEGORY_VALUE from sd_workflowdetail where StateMovementID=? and WORKFLOW_CATEGORYID=?	0	30	0	0	0
select distinct sdprojectr0_.ProjectRoleID as col_0_0_ from sd_project_roles_details sdprojectr0_ inner join sd_project_roles sdprojectr1_ on sdprojectr0_.ProjectRoleID=sdprojectr1_.ProjectRoleID where sdprojectr1_.RoleName=? and sdprojectr1_.ProjectID=? and sdprojectr0_.UserID=?	0	31	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (590112,'SLA',"PopulateSMSInfo(590112,73,now())",now())	0	1	18	18	0
select globalconf0_.SettingValue as col_0_0_ from configsettings globalconf0_ where globalconf0_.SettingKEY=?	0	42	0	0	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586104,'SLA',"PopulateSMSInfo(586104,6,now())",now())	0	1	17	17	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (559244,'SLA',"PopulateSMSInfo(559244,78,now())",now())	0	1	16	16	0
SELECT StateId FROM sd_statesmaster where ProjectID=1 and Status = 0 and StateName='Delivery Acknowledgement'	0	15	1	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (577430,'SLA',"PopulateSMSInfo(577430,76,now())",now())	0	1	15	15	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (611220,'SLA',"PopulateSMSInfo(611220,78,now())",now())	0	1	15	15	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (562026,'SLA',"PopulateSMSInfo(562026,78,now())",now())	0	1	15	15	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (592914,'SLA',"PopulateSMSInfo(592914,72,now())",now())	0	1	14	14	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581228,'SLA',"PopulateSMSInfo(581228,6,now())",now())	0	1	13	13	0
{call PopulateSMSInfo(562322,78,now())}	0	1	12	12	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606390,'SLA',"PopulateSMSInfo(606390,41,now())",now())	0	1	12	12	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 1986072	0	1	12	12	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (564726,'SLA',"PopulateSMSInfo(564726,5,now())",now())	0	1	12	12	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606182,'SLA',"PopulateSMSInfo(606182,75,now())",now())	0	1	11	11	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (559084,'SLA',"PopulateSMSInfo(559084,6,now())",now())	0	1	11	11	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO11223693/INV/11/22/1'	0	8	1	7	2
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO02258572/INV/02/25/1 '	0	8	1	4	1
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (618802,'SLA',"PopulateSMSInfo(618802,72,now())",now())	0	1	10	10	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606366,'SLA',"PopulateSMSInfo(606366,1,now())",now())	0	1	10	10	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586162,'SLA',"PopulateSMSInfo(586162,78,now())",now())	0	1	10	10	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588360,'SLA',"PopulateSMSInfo(588360,41,now())",now())	0	1	10	10	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (559006,'SLA',"PopulateSMSInfo(559006,1,now())",now())	0	1	10	10	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606440,'SLA',"PopulateSMSInfo(606440,76,now())",now())	0	1	10	10	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO032510147/INV/03/25/1 '	0	8	1	4	1
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679466,'SLA',"PopulateSMSInfo(679466,4,now())",now())	0	1	10	10	0
select NotificationID,TemplateID,TemplateType from sd_notification_master where ProjectID=1 and TemplateType in (0,1,5) and ForState=27	0	15	0	2	0
{call PopulateSMSInfo(587678,82,now())}	0	1	9	9	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (574652,'SLA',"PopulateSMSInfo(574652,22,now())",now())	0	1	9	9	0
select sdmenuname0_.MenuID as col_0_0_, sdmenuname0_.MenuName as col_1_0_, sdmenuname0_.Link as col_2_0_, sdmenuname0_.NewTab as col_3_0_ from sd_menunames sdmenuname0_ where sdmenuname0_.Type=2 and sdmenuname0_.Status=0	0	1	9	9	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (569520,'SLA',"PopulateSMSInfo(569520,72,now())",now())	0	1	9	9	0
{call PopulateSMSInfo(606850,5,now())}	0	1	9	9	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO05240663/INV/05/24/1'	0	8	1	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586834,'SLA',"PopulateSMSInfo(586834,41,now())",now())	0	1	8	8	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2044126	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (570644,'SLA',"PopulateSMSInfo(570644,72,now())",now())	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (562402,'SLA',"PopulateSMSInfo(562402,75,now())",now())	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (607248,'SLA',"PopulateSMSInfo(607248,1,now())",now())	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585658,'SLA',"PopulateSMSInfo(585658,41,now())",now())	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (594684,'SLA',"PopulateSMSInfo(594684,75,now())",now())	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588470,'SLA',"PopulateSMSInfo(588470,1,now())",now())	0	1	8	8	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (571888,'SLA',"PopulateSMSInfo(571888,41,now())",now())	0	1	8	8	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO06251632/INV/06/25/1'	0	8	1	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (559362,'SLA',"PopulateSMSInfo(559362,72,now())",now())	0	1	8	8	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2672282	0	1	8	8	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO08232219/INV/08/23/1'	0	8	0	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679375,'SLA',"PopulateSMSInfo(679375,14,now())",now())	0	1	7	7	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO012510287/INV/01/25/1 '	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (558494,'SLA',"PopulateSMSInfo(558494,1,now())",now())	0	1	7	7	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4488334	0	1	7	7	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588956,'SLA',"PopulateSMSInfo(588956,72,now())",now())	0	1	7	7	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (558802,'SLA',"PopulateSMSInfo(558802,4,now())",now())	0	1	7	7	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573532,'SLA',"PopulateSMSInfo(573532,82,now())",now())	0	1	7	7	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (557652,'SLA',"PopulateSMSInfo(557652,75,now())",now())	0	1	7	7	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679551,'SLA',"PopulateSMSInfo(679551,6,now())",now())	0	1	7	7	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO07254056/INV/07/25/1 '	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (680084,'SLA',"PopulateSMSInfo(680084,5,now())",now())	0	1	7	7	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO02258339/INV/02/25/1'	0	8	0	3	1
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO06255186/INV/06/25/1'	0	8	0	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (580566,'SLA',"PopulateSMSInfo(580566,1,now())",now())	0	1	7	7	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (561942,'SLA',"PopulateSMSInfo(561942,72,now())",now())	0	1	7	7	0
select sdaddition0_.MACROID as col_0_0_ from sd_additionalparams sdaddition0_ cross join macromaster macromaste1_ where sdaddition0_.MACROID=macromaste1_.MACROID and sdaddition0_.FIELDID=? and sdaddition0_.ProjectID=? and sdaddition0_.Status=0 limit ?	0	8	0	1	0
select sdservicer0_.RequestID as col_0_0_ from sd_servicereqmaster sdservicer0_ where sdservicer0_.ProblemId=? limit ?	0	13	0	0	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO03258785/INV/03/25/1 '	0	8	0	1	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO05237215/INV/08/23/1'	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572052,'SLA',"PopulateSMSInfo(572052,78,now())",now())	0	1	6	6	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO01258151/INV/01/25/1'	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (547984,'SLA',"PopulateSMSInfo(547984,52,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (677260,'SLA',"PopulateSMSInfo(677260,4,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572282,'SLA',"PopulateSMSInfo(572282,41,now())",now())	0	1	6	6	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO04250052/INV/04/25/1'	0	8	0	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (560428,'SLA',"PopulateSMSInfo(560428,48,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (599776,'SLA',"PopulateSMSInfo(599776,48,now())",now())	0	1	6	6	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO02259978/INV/03/25/1'	0	8	0	2	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO12243000/INV/12/24/1'	0	8	0	1	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO06251280/INV/06/25/1'	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573534,'SLA',"PopulateSMSInfo(573534,4,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678366,'SLA',"PopulateSMSInfo(678366,76,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (571238,'SLA',"PopulateSMSInfo(571238,5,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609254,'SLA',"PopulateSMSInfo(609254,82,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (571902,'SLA',"PopulateSMSInfo(571902,41,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (570356,'SLA',"PopulateSMSInfo(570356,5,now())",now())	0	1	6	6	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 1915706	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585046,'SLA',"PopulateSMSInfo(585046,48,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586466,'SLA',"PopulateSMSInfo(586466,82,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609252,'SLA',"PopulateSMSInfo(609252,5,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572826,'SLA',"PopulateSMSInfo(572826,73,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (571968,'SLA',"PopulateSMSInfo(571968,78,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573648,'SLA',"PopulateSMSInfo(573648,73,now())",now())	0	1	6	6	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO06259911/INV/06/25/1'	0	8	0	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (680162,'SLA',"PopulateSMSInfo(680162,4,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588086,'SLA',"PopulateSMSInfo(588086,1,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568934,'SLA',"PopulateSMSInfo(568934,1,now())",now())	0	1	6	6	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (620068,'SLA',"PopulateSMSInfo(620068,4,now())",now())	0	1	6	6	0
update kit_details set dispatch_status='Dispatched' where sapphire_child_reqid='CIMS-MO07259498/INV/07/25/1'	0	6	0	1	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO12240477/INV/12/24/1'	0	8	0	1	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO062510474/INV/06/25/1 '	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572052,'SLA',"PopulateSMSInfo(572052,76,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (608756,'SLA',"PopulateSMSInfo(608756,41,now())",now())	0	1	5	5	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO10245854/INV/10/24/1'	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (546788,'SLA',"PopulateSMSInfo(546788,106,now())",now())	0	1	5	5	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO03256242/INV/03/25/1 '	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (620218,'SLA',"PopulateSMSInfo(620218,1,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572580,'SLA',"PopulateSMSInfo(572580,4,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (614004,'SLA',"PopulateSMSInfo(614004,82,now())",now())	0	1	5	5	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2044138	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679134,'SLA',"PopulateSMSInfo(679134,68,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (610646,'SLA',"PopulateSMSInfo(610646,22,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (584548,'SLA',"PopulateSMSInfo(584548,1,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678292,'SLA',"PopulateSMSInfo(678292,9,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606928,'SLA',"PopulateSMSInfo(606928,48,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586058,'SLA',"PopulateSMSInfo(586058,72,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (589176,'SLA',"PopulateSMSInfo(589176,14,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (582492,'SLA',"PopulateSMSInfo(582492,6,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (677920,'SLA',"PopulateSMSInfo(677920,73,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573678,'SLA',"PopulateSMSInfo(573678,75,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (575176,'SLA',"PopulateSMSInfo(575176,82,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (680119,'SLA',"PopulateSMSInfo(680119,73,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (561434,'SLA',"PopulateSMSInfo(561434,41,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586488,'SLA',"PopulateSMSInfo(586488,48,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (566878,'SLA',"PopulateSMSInfo(566878,76,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585826,'SLA',"PopulateSMSInfo(585826,70,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581306,'SLA',"PopulateSMSInfo(581306,5,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (562388,'SLA',"PopulateSMSInfo(562388,75,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568486,'SLA',"PopulateSMSInfo(568486,41,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586678,'SLA',"PopulateSMSInfo(586678,72,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (574050,'SLA',"PopulateSMSInfo(574050,1,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (584078,'SLA',"PopulateSMSInfo(584078,14,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588100,'SLA',"PopulateSMSInfo(588100,1,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679320,'SLA',"PopulateSMSInfo(679320,70,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581298,'SLA',"PopulateSMSInfo(581298,4,now())",now())	0	1	5	5	0
{call PopulateSMSInfo(606560,72,now())}	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606152,'SLA',"PopulateSMSInfo(606152,5,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572730,'SLA',"PopulateSMSInfo(572730,1,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609914,'SLA',"PopulateSMSInfo(609914,68,now())",now())	0	1	5	5	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO11247809/INV/12/24/1'	0	8	0	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (570428,'SLA',"PopulateSMSInfo(570428,68,now())",now())	0	1	5	5	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572302,'SLA',"PopulateSMSInfo(572302,72,now())",now())	0	1	5	5	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO12224823/INV/12/22/1'	0	8	0	2	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO07258762/INV/07/25/1'	0	8	0	1	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO09236786/INV/09/23/1'	0	8	0	1	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO12247520/INV/12/24/1'	0	8	0	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583054,'SLA',"PopulateSMSInfo(583054,73,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (559534,'SLA',"PopulateSMSInfo(559534,5,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (607188,'SLA',"PopulateSMSInfo(607188,72,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572290,'SLA',"PopulateSMSInfo(572290,48,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (580046,'SLA',"PopulateSMSInfo(580046,4,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588614,'SLA',"PopulateSMSInfo(588614,1,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606294,'SLA',"PopulateSMSInfo(606294,1,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (611308,'SLA',"PopulateSMSInfo(611308,78,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (593122,'SLA',"PopulateSMSInfo(593122,68,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (614668,'SLA',"PopulateSMSInfo(614668,41,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (539406,'SLA',"PopulateSMSInfo(539406,73,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (590780,'SLA',"PopulateSMSInfo(590780,139,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609592,'SLA',"PopulateSMSInfo(609592,73,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (606674,'SLA',"PopulateSMSInfo(606674,61,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586626,'SLA',"PopulateSMSInfo(586626,75,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (589796,'SLA',"PopulateSMSInfo(589796,14,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (591532,'SLA',"PopulateSMSInfo(591532,78,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (577202,'SLA',"PopulateSMSInfo(577202,41,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (566508,'SLA',"PopulateSMSInfo(566508,72,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (579606,'SLA',"PopulateSMSInfo(579606,48,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (571896,'SLA',"PopulateSMSInfo(571896,48,now())",now())	0	1	4	4	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO12222386/INV/12/22/1'	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585960,'SLA',"PopulateSMSInfo(585960,78,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588088,'SLA',"PopulateSMSInfo(588088,9,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586028,'SLA',"PopulateSMSInfo(586028,70,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585340,'SLA',"PopulateSMSInfo(585340,78,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (589718,'SLA',"PopulateSMSInfo(589718,4,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (582558,'SLA',"PopulateSMSInfo(582558,41,now())",now())	0	1	4	4	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4452383	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (570128,'SLA',"PopulateSMSInfo(570128,1,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (588218,'SLA',"PopulateSMSInfo(588218,76,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (569210,'SLA',"PopulateSMSInfo(569210,72,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581396,'SLA',"PopulateSMSInfo(581396,73,now())",now())	0	1	4	4	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO02258550/INV/02/25/1'	0	8	0	1	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2771984	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (561226,'SLA',"PopulateSMSInfo(561226,73,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (569736,'SLA',"PopulateSMSInfo(569736,115,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (610620,'SLA',"PopulateSMSInfo(610620,9,now())",now())	0	1	4	4	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO06256241/INV/06/25/1 '	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573124,'SLA',"PopulateSMSInfo(573124,72,now())",now())	0	1	4	4	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586842,'SLA',"PopulateSMSInfo(586842,48,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (601216,'SLA',"PopulateSMSInfo(601216,73,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678448,'SLA',"PopulateSMSInfo(678448,41,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(577610,41,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (677286,'SLA',"PopulateSMSInfo(677286,75,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (563910,'SLA',"PopulateSMSInfo(563910,72,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568740,'SLA',"PopulateSMSInfo(568740,22,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (607292,'SLA',"PopulateSMSInfo(607292,78,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (539406,'SLA',"PopulateSMSInfo(539406,71,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (578562,'SLA',"PopulateSMSInfo(578562,76,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (608148,'SLA',"PopulateSMSInfo(608148,68,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679617,'SLA',"PopulateSMSInfo(679617,5,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (618210,'SLA',"PopulateSMSInfo(618210,1,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(604890,14,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (677699,'SLA',"PopulateSMSInfo(677699,70,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586838,'SLA',"PopulateSMSInfo(586838,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (596834,'SLA',"PopulateSMSInfo(596834,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (613328,'SLA',"PopulateSMSInfo(613328,75,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (571464,'SLA',"PopulateSMSInfo(571464,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (613466,'SLA',"PopulateSMSInfo(613466,22,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (605264,'SLA',"PopulateSMSInfo(605264,4,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(572102,27,now())}	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2116290	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572760,'SLA',"PopulateSMSInfo(572760,70,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583120,'SLA',"PopulateSMSInfo(583120,70,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(562348,9,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568936,'SLA',"PopulateSMSInfo(568936,48,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(585096,48,now())}	0	1	3	3	0
{call PopulateSMSInfo(578408,6,now())}	0	1	3	3	0
{call PopulateSMSInfo(561522,72,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585362,'SLA',"PopulateSMSInfo(585362,73,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2673582	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (558866,'SLA',"PopulateSMSInfo(558866,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (578930,'SLA',"PopulateSMSInfo(578930,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581896,'SLA',"PopulateSMSInfo(581896,68,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2116238	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (611044,'SLA',"PopulateSMSInfo(611044,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585442,'SLA',"PopulateSMSInfo(585442,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (557806,'SLA',"PopulateSMSInfo(557806,70,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (573612,'SLA',"PopulateSMSInfo(573612,1,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2045462	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (578488,'SLA',"PopulateSMSInfo(578488,72,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581736,'SLA',"PopulateSMSInfo(581736,41,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678367,'SLA',"PopulateSMSInfo(678367,41,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (608586,'SLA',"PopulateSMSInfo(608586,9,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (595506,'SLA',"PopulateSMSInfo(595506,41,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (557646,'SLA',"PopulateSMSInfo(557646,48,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (604412,'SLA',"PopulateSMSInfo(604412,72,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2058778	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4452389	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568690,'SLA',"PopulateSMSInfo(568690,68,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (562264,'SLA',"PopulateSMSInfo(562264,48,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583388,'SLA',"PopulateSMSInfo(583388,48,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 3213720	0	1	3	3	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO10234574/INV/10/23/1'	0	8	0	1	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (619004,'SLA',"PopulateSMSInfo(619004,72,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (592162,'SLA',"PopulateSMSInfo(592162,72,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (558274,'SLA',"PopulateSMSInfo(558274,4,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568928,'SLA',"PopulateSMSInfo(568928,41,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(606004,48,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583150,'SLA',"PopulateSMSInfo(583150,72,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2117586	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (622820,'SLA',"PopulateSMSInfo(622820,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (591900,'SLA',"PopulateSMSInfo(591900,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (536708,'SLA',"PopulateSMSInfo(536708,107,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (558230,'SLA',"PopulateSMSInfo(558230,72,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609010,'SLA',"PopulateSMSInfo(609010,48,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (584938,'SLA',"PopulateSMSInfo(584938,73,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (618804,'SLA',"PopulateSMSInfo(618804,6,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609630,'SLA',"PopulateSMSInfo(609630,48,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679771,'SLA',"PopulateSMSInfo(679771,1,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2104268	0	1	3	3	0
{call PopulateSMSInfo(585310,61,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (676958,'SLA',"PopulateSMSInfo(676958,72,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (570738,'SLA',"PopulateSMSInfo(570738,68,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (617458,'SLA',"PopulateSMSInfo(617458,41,now())",now())	0	1	3	3	0
select Problemid as attribute1,currentstatus as attribute2 from sd_servicereqmaster where requestid='CIMS-MO11244910/INV/11/24/1'	0	8	0	1	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4490612	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4491942	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (586766,'SLA',"PopulateSMSInfo(586766,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581954,'SLA',"PopulateSMSInfo(581954,27,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (568796,'SLA',"PopulateSMSInfo(568796,41,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (562358,'SLA',"PopulateSMSInfo(562358,73,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2045494	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (605036,'SLA',"PopulateSMSInfo(605036,41,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678063,'SLA',"PopulateSMSInfo(678063,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572408,'SLA',"PopulateSMSInfo(572408,14,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2045498	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (585856,'SLA',"PopulateSMSInfo(585856,72,now())",now())	0	1	3	3	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4463015	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (617148,'SLA',"PopulateSMSInfo(617148,41,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (599066,'SLA',"PopulateSMSInfo(599066,76,now())",now())	0	1	3	3	0
{call PopulateSMSInfo(590232,78,now())}	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (561780,'SLA',"PopulateSMSInfo(561780,1,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (582704,'SLA',"PopulateSMSInfo(582704,75,now())",now())	0	1	3	3	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (600868,'SLA',"PopulateSMSInfo(600868,41,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (608216,'SLA',"PopulateSMSInfo(608216,78,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (543564,'SLA',"PopulateSMSInfo(543564,70,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (616244,'SLA',"PopulateSMSInfo(616244,76,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(583070,48,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (589852,'SLA',"PopulateSMSInfo(589852,76,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (617200,'SLA',"PopulateSMSInfo(617200,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (615992,'SLA',"PopulateSMSInfo(615992,41,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (616274,'SLA',"PopulateSMSInfo(616274,78,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (569950,'SLA',"PopulateSMSInfo(569950,48,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(620540,73,now())}	0	1	2	2	0
{call PopulateSMSInfo(591196,23,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (619288,'SLA',"PopulateSMSInfo(619288,14,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(607322,76,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (605270,'SLA',"PopulateSMSInfo(605270,5,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (560738,'SLA',"PopulateSMSInfo(560738,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (572666,'SLA',"PopulateSMSInfo(572666,82,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678758,'SLA',"PopulateSMSInfo(678758,41,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (620230,'SLA',"PopulateSMSInfo(620230,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (613018,'SLA',"PopulateSMSInfo(613018,75,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4488338	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (579734,'SLA',"PopulateSMSInfo(579734,4,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (592780,'SLA',"PopulateSMSInfo(592780,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (565906,'SLA',"PopulateSMSInfo(565906,1,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(599218,75,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (564976,'SLA',"PopulateSMSInfo(564976,75,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2058754	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (584844,'SLA',"PopulateSMSInfo(584844,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (563440,'SLA',"PopulateSMSInfo(563440,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (578830,'SLA',"PopulateSMSInfo(578830,14,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (565554,'SLA',"PopulateSMSInfo(565554,72,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (595138,'SLA',"PopulateSMSInfo(595138,82,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (597188,'SLA',"PopulateSMSInfo(597188,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (587664,'SLA',"PopulateSMSInfo(587664,48,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2033470	0	1	2	2	0
{call PopulateSMSInfo(563250,119,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679549,'SLA',"PopulateSMSInfo(679549,76,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (598682,'SLA',"PopulateSMSInfo(598682,5,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (560170,'SLA',"PopulateSMSInfo(560170,41,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (565870,'SLA',"PopulateSMSInfo(565870,68,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (555684,'SLA',"PopulateSMSInfo(555684,75,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (566044,'SLA',"PopulateSMSInfo(566044,75,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (559620,'SLA',"PopulateSMSInfo(559620,73,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (677596,'SLA',"PopulateSMSInfo(677596,73,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4463051	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (591406,'SLA',"PopulateSMSInfo(591406,75,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (584474,'SLA',"PopulateSMSInfo(584474,76,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (615468,'SLA',"PopulateSMSInfo(615468,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (594868,'SLA',"PopulateSMSInfo(594868,72,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (590474,'SLA',"PopulateSMSInfo(590474,72,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 2155862	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679241,'SLA',"PopulateSMSInfo(679241,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (565864,'SLA',"PopulateSMSInfo(565864,72,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (564568,'SLA',"PopulateSMSInfo(564568,1,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(606310,4,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (577976,'SLA',"PopulateSMSInfo(577976,72,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(565736,1,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (598298,'SLA',"PopulateSMSInfo(598298,5,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679861,'SLA',"PopulateSMSInfo(679861,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (615498,'SLA',"PopulateSMSInfo(615498,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (613952,'SLA',"PopulateSMSInfo(613952,127,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (581540,'SLA',"PopulateSMSInfo(581540,6,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (617922,'SLA',"PopulateSMSInfo(617922,6,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (591296,'SLA',"PopulateSMSInfo(591296,72,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (570798,'SLA',"PopulateSMSInfo(570798,5,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (620534,'SLA',"PopulateSMSInfo(620534,73,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (607690,'SLA',"PopulateSMSInfo(607690,72,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(603268,49,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (595232,'SLA',"PopulateSMSInfo(595232,70,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (620224,'SLA',"PopulateSMSInfo(620224,73,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(573484,41,now())}	0	1	2	2	0
{call PopulateSMSInfo(617178,41,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (594278,'SLA',"PopulateSMSInfo(594278,76,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (615446,'SLA',"PopulateSMSInfo(615446,82,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (615480,'SLA',"PopulateSMSInfo(615480,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (583770,'SLA',"PopulateSMSInfo(583770,72,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (574996,'SLA',"PopulateSMSInfo(574996,48,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679394,'SLA',"PopulateSMSInfo(679394,4,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (580788,'SLA',"PopulateSMSInfo(580788,4,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4464358	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (544226,'SLA',"PopulateSMSInfo(544226,6,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (561026,'SLA',"PopulateSMSInfo(561026,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (575956,'SLA',"PopulateSMSInfo(575956,75,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (610162,'SLA',"PopulateSMSInfo(610162,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (619868,'SLA',"PopulateSMSInfo(619868,75,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (617006,'SLA',"PopulateSMSInfo(617006,70,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (615062,'SLA',"PopulateSMSInfo(615062,41,now())",now())	0	1	2	2	0
update ims_callableprocedures set CurrentStatus=1 where SNO = 4490642	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (601292,'SLA',"PopulateSMSInfo(601292,41,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (565090,'SLA',"PopulateSMSInfo(565090,75,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (612396,'SLA',"PopulateSMSInfo(612396,70,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (580802,'SLA',"PopulateSMSInfo(580802,4,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (679726,'SLA',"PopulateSMSInfo(679726,75,now())",now())	0	1	2	2	0
{call PopulateSMSInfo(571216,5,now())}	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (609630,'SLA',"PopulateSMSInfo(609630,6,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (608214,'SLA',"PopulateSMSInfo(608214,1,now())",now())	0	1	2	2	0
insert into servicedesk_emails_sent(ProblemID, ForState, EmailAddress, SentTime) values (678742,'SLA',"PopulateSMSInfo(678742,73,now())",now())	0	1	2	2	0

Request

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of system error

2,470

177,810

20,955

0.00

525

5,981

351

0.00

14,867

0.00

416

3,785

249

0.00

1,793

194

0.00

1,052

0.00

2,401

0.00

2,401

0.00

1,290

0.00

1,394

612

0.00

171

1,770

135

0.00

1,362

162

0.00

119

556

215

0.00

149

245

0.00

897

0.00

435

129

0.00

1,346

0.00

660

377

0.00

121

0.00

473

0.00

150

281

0.00

174

461

0.00

594

0.00

137

584

0.00

568

0.00

174

151

0.00

473

0.00

640

0.00

832

0.00

464

127

0.00

342

195

0.00

121

133

0.00

174

108

0.00

136

116

0.00

326

0.00

332

0.00

136

0.00

344

0.00

203

0.00

270

0.00

121

0.00

203

0.00

175

0.00

174

0.00

147

0.00

194

0.00

229

0.00

285

0.00

208

0.00

149

0.00

171

0.00

194

0.00

121

0.00

123

0.00

220

0.00

124

0.00

156

0.00

160

0.00

150

0.00

136

0.00

194

0.00

120

0.00

220

0.00

171

0.00

136

0.00

121

0.00

120

0.00

142

0.00

100

0.00

107

0.00

102

0.00

107

0.00

107

0.00

107

0.00

Request	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation	% of cumulative cpu time	Mean cpu time (ms)	Mean allocated Kb	Mean hits sql	Mean time sql (ms)
jsp global	100	137	18	2,307	196	100	9	1,519	1	9
jsp warning	0	0	-1	0	-1	0	-1	-1	-1	-1
jsp severe	89	1	2,307	2,307	0	76	1,015	176,175	149	1,327

Request

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of cumulative cpu time

Mean cpu time (ms)

Mean allocated Kb

% of system error

Mean hits sql

Mean time sql (ms)

jsp global

100

137

2,307

196

100

1,519

0.00

jsp warning

-1

0.00

-1

jsp severe

2,307

1,015

176,175

0.00

149

1,327

Request	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation	% of cumulative cpu time	Mean cpu time (ms)	Mean allocated Kb	Mean hits sql	Mean time sql (ms)
/CheckLoginCredentialsAndRedirect.do	89	1	2,307	2,307	0	76	1,015	176,175	149	1,327
/ticketRecordsInclude.jsp	2	36	2	11	2	7	2	273	0	0
/SubmitValidationScriptIncludes.jsp	2	70	0	1	0	3	0	55	0	0
/ticketList.jsp	1	2	25	28	3	4	31	4,078	0	0
/ticketViewAjaxScript.jsp	1	2	13	14	0	2	15	2,170	0	0
/additionalFeildsInclude.jsp	0	10	2	9	3	2	3	115	1	0
/sdProjectFilters.jsp	0	4	5	7	1	1	3	746	0	0
/LoginPage.jsp	0	3	2	5	2	2	10	48	0	0
/headerFields.jsp	0	2	1	1	0	0	0	225	0	0
/LeftPanelMenu.jsp	0	2	1	2	1	0	0	318	0	0
/ssoLogout.jsp	0	1	1	1	0	0	0	59	0	0
/CommonDivs.jsp	0	2	0	1	0	0	0	25	0	0
/profileDetails.jsp	0	2	0	0	0	0	0	117	0	0

Request

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of cumulative cpu time

Mean cpu time (ms)

Mean allocated Kb

% of system error

Mean hits sql

Mean time sql (ms)

/CheckLoginCredentialsAndRedirect.do

2,307

1,015

176,175

0.00

149

1,327

/ticketRecordsInclude.jsp

273

0.00

/SubmitValidationScriptIncludes.jsp

0.00

/ticketList.jsp

4,078

0.00

/ticketViewAjaxScript.jsp

2,170

0.00

/additionalFeildsInclude.jsp

115

0.00

/sdProjectFilters.jsp

746

0.00

/LoginPage.jsp

0.00

/headerFields.jsp

225

0.00

/LeftPanelMenu.jsp

318

0.00

/ssoLogout.jsp

0.00

/CommonDivs.jsp

0.00

/profileDetails.jsp

117

0.00

Error	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation	% of cumulative cpu time	Mean cpu time (ms)	Mean allocated Kb
Error500	100	7	520,838	824,213	172,216	100	33	4,634

Error

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of cumulative cpu time

Mean cpu time (ms)

Mean allocated Kb

Error500

100

520,838

824,213

172,216

100

4,634

Error	% of cumulative time	Hits	Mean time (ms)	Max time (ms)	Standard deviation	% of cumulative cpu time	Mean cpu time (ms)	Mean allocated Kb
Error500	100	7	520,838	824,213	172,216	100	33	4,634

Error

% of cumulative time

Hits

Mean time (ms)

Max time (ms)

Standard deviation

% of cumulative cpu time

Mean cpu time (ms)

Mean allocated Kb

Error500

100

520,838

824,213

172,216

100

4,634

Date	Request	Error
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims&tenantDB=ims&tenantDB=ims POST	Error500
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims POST	Error500
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims&tenantDB=ims POST	Error500
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims POST	Error500
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims&tenantDB=ims POST	Error500
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims POST	Error500
7/29/25 12:15:10 AM	/api/query/multiresult?tenantDB=ims&tenantDB=ims POST	Error500

Date

Request

Error

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims&tenantDB=ims&tenantDB=ims POST

Error500

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims POST

Error500

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims&tenantDB=ims POST

Error500

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims POST

Error500

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims&tenantDB=ims POST

Error500

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims POST

Error500

7/29/25 12:15:10 AM

/api/query/multiresult?tenantDB=ims&tenantDB=ims POST

Error500

Error	Hits
SEVERE: -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)	140

Error

Hits

SEVERE: -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

140

Error	Hits
SEVERE: -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)	140
SEVERE: -- io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)	140
ERROR [teckno.log] -- io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)	70
SEVERE: -- io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	70
ERROR [teckno.log] -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)	70
SEVERE: -- org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1526)	56
ERROR [teckno.log] -- io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)	35
ERROR: non-visual browsers. The scope and headers attributes for	30
ERROR: to each table cell, enabling non-visual browsers to provide	30
ERROR: see "http://www.w3.org/WAI/GL". You may also want to try	30
ERROR: For further advice on how to make your pages accessible	30
ERROR: InputStream: Document content looks like HTML 4.01	30
ERROR: table cells are useful for specifying which headers apply	30
ERROR: a meaningful context for each cell.	30
ERROR: 21 warnings, no errors were found!	30
ERROR: "http://www.cast.org/bobby/" which is a free Web-based	30
ERROR: service for checking URLs for accessibility.	30
ERROR: line 525 column 11 - Warning: Warning: unescaped & which should be written as &	30
ERROR: The table summary attribute should be used to describe	30
ERROR: line 381 column 107 - Warning: discarding unexpected </b>	30
ERROR: InputStream: Doctype given is ""	30
ERROR: the table structure. It is very helpful for people using	30
ERROR: line 381 column 90 - Warning: trimming empty <b>	30
ERROR [teckno.log] -- org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1526)	28
SEVERE: stateId :: 73, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1	24
SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006	16
SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004	16
ERROR [stderr] 21 warnings, no errors were found!	15
ERROR [stderr] line 384 column 81 - Warning: trimming empty <b>	15
ERROR [stderr] line 337 column 73 - Warning: <h2> isn't allowed in <tr> elements	15
ERROR [stderr] line 255 column 33 - Warning: trimming empty <div>	15
ERROR [stderr] line 268 column 50 - Warning: trimming empty <p>	15
ERROR [stderr] line 381 column 107 - Warning: discarding unexpected </b>	15
ERROR [stderr] the table structure. It is very helpful for people using	15
ERROR [stderr] line 4 column 17 - Warning: <style> lacks "type" attribute	15
ERROR [stderr] line 381 column 90 - Warning: trimming empty <b>	15
SEVERE: -- io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)	14
SEVERE: -- org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:208)	14
SEVERE: -- io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)	14
SEVERE: -- io.undertow.conduits.ChunkedStreamSinkConduit.write(ChunkedStreamSinkConduit.java:128)	14
SEVERE: -- org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)	14
WARN: Failed to invoke @ExceptionHandler method: protected org.springframework.http.ResponseEntity<com.sapphireims.api.RestError> com.sapphireims.api.RestAPI.validationExceptionHandler(java.lang.Exception)	14
SEVERE: -- urlfilter.SingleSignOnFilter.doFilter(SingleSignOnFilter.java:64)	14
SEVERE: -- org.springframework.http.converter.json.AbstractJackson2HttpMessageConverter.writeInternal(AbstractJackson2HttpMessageConverter.java:286)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)	14
SEVERE: -- sapphire.reports.ClickjackFilter.doFilter(ClickjackFilter.java:30)	14
SEVERE: -- com.fasterxml.jackson.core.json.UTF8JsonGenerator.flush(UTF8JsonGenerator.java:1100)	14
SEVERE: -- org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177)	14
SEVERE: -- net.bull.javamelody.internal.web.FilterServletOutputStream.flush(FilterServletOutputStream.java:69)	14
SEVERE: -- io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)	14
SEVERE: -- org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)	14
SEVERE: -- org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985)	14
SEVERE: -- org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)	14
SEVERE: -- org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)	14
SEVERE: -- org.xnio.conduits.ConduitStreamSinkChannel.write(ConduitStreamSinkChannel.java:150)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)	14
SEVERE: -- io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:67)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)	14
SEVERE: -- org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)	14
SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827)	14
SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003	14
SEVERE: -- javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	14
SEVERE: -- io.undertow.server.protocol.http.HttpResponseConduit.write(HttpResponseConduit.java:633)	14
SEVERE: -- io.undertow.server.HttpServerExchange$WriteDispatchChannel.write(HttpServerExchange.java:2099)	14
SEVERE: -- org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)	14
SEVERE: -- urlfilter.UrlFilter.doFilter(UrlFilter.java:63)	14
SEVERE: -- sun.nio.ch.SocketDispatcher.writev0(Native Method)	14
SEVERE: -- org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)	14
SEVERE: -- sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:504)	14
SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.AbstractMessageConverterMethodProcessor.writeWithMessageConverters(AbstractMessageConverterMethodProcessor.java:231)	14
SEVERE: -- org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)	14
SEVERE: -- sun.nio.ch.IOUtil.write(IOUtil.java:148)	14
SEVERE: -- io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)	14
SEVERE: -- java.lang.Thread.run(Thread.java:748)	14
SEVERE: -- org.springframework.http.converter.AbstractGenericHttpMessageConverter.write(AbstractGenericHttpMessageConverter.java:106)	14
SEVERE: -- sapphire.reports.ModuleAccessControlFilter.doFilter(ModuleAccessControlFilter.java:79)	14
SEVERE: -- io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)	14
SEVERE: -- org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85)	14
SEVERE: -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)	14
SEVERE: -- io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)	14
SEVERE: -- org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)	14
SEVERE: -- io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)	14
SEVERE: -- io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)	14
SEVERE: -- org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1378)	14
SEVERE: -- com.fasterxml.jackson.databind.ObjectWriter.writeValue(ObjectWriter.java:915)	14
SEVERE: -- com.sapphireims.util.APIFilter.doFilter(APIFilter.java:80)	14
SEVERE: -- sun.nio.ch.SocketDispatcher.writev(SocketDispatcher.java:55)	14
SEVERE: -- io.undertow.servlet.spec.ServletOutputStreamImpl.writeBufferBlocking(ServletOutputStreamImpl.java:573)	14
SEVERE: -- io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)	14
SEVERE: -- io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)	14
SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:113)	14
SEVERE: -- org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1487)	14
SEVERE: -- org.springframework.web.method.support.HandlerMethodReturnValueHandlerComposite.handleReturnValue(HandlerMethodReturnValueHandlerComposite.java:81)	14
SEVERE: -- io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)	14
SEVERE: -- org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)	14
SEVERE: -- io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)	14
SEVERE: -- io.undertow.server.protocol.http.HttpResponseConduit.processWrite(HttpResponseConduit.java:259)	14
SEVERE: -- io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)	14
SEVERE: -- io.undertow.servlet.spec.ServletOutputStreamImpl.flushInternal(ServletOutputStreamImpl.java:488)	14
SEVERE: -- org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)	14
SEVERE: -- sapphire.reports.SessionTimeOutFilter.doFilter(SessionTimeOutFilter.java:110)	14
SEVERE: *************** Error :: An established connection was aborted by the software in your host machine	14
SEVERE: -- io.undertow.channels.DetachableStreamSinkChannel.write(DetachableStreamSinkChannel.java:240)	14
SEVERE: -- io.undertow.servlet.spec.ServletOutputStreamImpl.flush(ServletOutputStreamImpl.java:475)	14
SEVERE: -- net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:239)	14
SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.HttpEntityMethodProcessor.handleReturnValue(HttpEntityMethodProcessor.java:203)	14
SEVERE: -- io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)	14
SEVERE: -- javax.servlet.http.HttpServlet.service(HttpServlet.java:707)	14
SEVERE: -- net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:215)	14
SEVERE: -- urlfilter.SQLInjectionFilter.doFilter(SQLInjectionFilter.java:150)	14
SEVERE: -- io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)	14
SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)	14
SEVERE: -- io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830)	14
SEVERE: -- io.undertow.conduits.ChunkedStreamSinkConduit.doWrite(ChunkedStreamSinkConduit.java:164)	14
SEVERE: -- org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)	14
SEVERE: -- urlfilter.DecodePopUp.doFilter(DecodePopUp.java:84)	14
SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738)	14
SEVERE: -- org.xnio.nio.NioSocketConduit.write(NioSocketConduit.java:162)	14
SEVERE: -- io.undertow.server.Connectors.executeRootHandler(Connectors.java:360)	14
SEVERE: -- io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)	14
SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 0	12
ERROR [stderr] line 492 column 185 - Warning: discarding unexpected </b>	12
ERROR [stderr] line 485 column 185 - Warning: discarding unexpected </b>	12
ERROR [ITSM.log] stateId :: 73, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1	8
ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006	8
SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: alerts@localhost.com	8
ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003	7
ERROR [teckno.log] -- io.undertow.server.protocol.http.HttpResponseConduit.write(HttpResponseConduit.java:633)	7
ERROR [teckno.log] -- org.springframework.web.servlet.mvc.method.annotation.HttpEntityMethodProcessor.handleReturnValue(HttpEntityMethodProcessor.java:203)	7
ERROR [teckno.log] -- org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)	7
ERROR [teckno.log] -- sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:504)	7
WARN [org.springframework.web.servlet.mvc.method.annotation.ExceptionHandlerExceptionResolver] Failed to invoke @ExceptionHandler method: protected org.springframework.http.ResponseEntity<com.sapphireims.api.RestError> com.sapphireims.api.RestAPI.validationExceptionHandler(java.lang.Exception)	7
ERROR [teckno.log] -- sapphire.reports.SessionTimeOutFilter.doFilter(SessionTimeOutFilter.java:110)	7
ERROR [teckno.log] -- net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:239)	7
ERROR [teckno.log] -- io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)	7
ERROR [teckno.log] -- io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830)	7
ERROR [teckno.log] -- org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985)	7
ERROR [teckno.log] -- org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827)	7
ERROR [teckno.log] -- net.bull.javamelody.internal.web.FilterServletOutputStream.flush(FilterServletOutputStream.java:69)	7
ERROR [teckno.log] -- org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)	7
ERROR [teckno.log] -- sun.nio.ch.SocketDispatcher.writev0(Native Method)	7
ERROR [teckno.log] -- io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:67)	7
ERROR [teckno.log] -- javax.servlet.http.HttpServlet.service(HttpServlet.java:790)	7
ERROR [teckno.log] -- org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)	7
ERROR [teckno.log] -- io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)	7
ERROR [teckno.log] -- org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)	7
ERROR [teckno.log] -- io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)	7
ERROR [teckno.log] -- io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)	7
ERROR [teckno.log] -- com.sapphireims.util.APIFilter.doFilter(APIFilter.java:80)	7
SEVERE: Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}	6
SEVERE: stateId :: 41, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1	6
SEVERE: Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}	6
ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 0	6
ERROR: line 485 column 241 - Warning: discarding unexpected </b>	6
SEVERE: Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}	6
ERROR: line 499 column 153 - Warning: discarding unexpected </b>	6
SEVERE: Next possible states for 260572 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}	6
SEVERE: Next possible states for 210228 are ;{}	6
SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 127.0.0.1	4
ERROR: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)	4
ERROR: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)	4
SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 60	4
ERROR: at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)	4
ERROR: at java.lang.Thread.run(Thread.java:748)	4
SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 3	4
ERROR: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)	4
ERROR: at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)	4
ERROR: at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)	4
ERROR: java.net.ConnectException: Connection refused: connect	4
ERROR: at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)	4
ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)	4
ERROR: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)	4
ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2118)	4
ERROR: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)	4
ERROR: at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)	4
ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: alerts@localhost.com	4
SEVERE: In CallableProceduresTimer.java ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44	4
ERROR: at javax.mail.Service.connect(Service.java:366)	4
ERROR: at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)	4
ERROR: Caused by: java.net.ConnectException: Connection refused: connect	4
ERROR: nested exception is:	4
SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 25	4
ERROR: at com.sapphire.bsm.service.ProductHealthScheduler.sendTestMail(ProductHealthScheduler.java:599)	4
ERROR: at com.sapphire.bsm.service.ProductHealthScheduler.validateSMTP(ProductHealthScheduler.java:532)	4
ERROR: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	4
ERROR: at java.lang.reflect.Method.invoke(Method.java:498)	4
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776491 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	3
SEVERE: Next possible states for 776510 are ;{73=SPOC Self Assign}	3
SEVERE: Next possible states for 776499 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}	3
SEVERE: Next possible states for 776488 are ;{73=SPOC Self Assign}	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776499 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%'))))) order by ProblemID DESC	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776475 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776490 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259984%' or sd.Title like '%CIMS-MO07259984%' or sd.ProbDescription like '%CIMS-MO07259984%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259984%' or sd.Title like '%CIMS-MO07259984%' or sd.ProbDescription like '%CIMS-MO07259984%'))))) order by ProblemID DESC	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776510 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	3
SEVERE: Next possible states for 776510 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}	3
SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%'))))) order by ProblemID DESC	3
ERROR [ITSM.log] stateId :: 41, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1	2
ERROR [ITSM.log] Next possible states for 747764 are ;{13=Reassign Stock Location, 71=SPOC Rejected}	2
ERROR [ITSM.log] Next possible states for 80240 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}	2
SEVERE: In CallableProceduresTimer.java (Procedure Call :: AutoAssign()) ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44	2
ERROR [ITSM.log] Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}	2
ERROR [stderr] at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)	2
ERROR [stderr] at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:712)	2
ERROR [stderr] at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)	2
ERROR [stderr] at javax.mail.Service.connect(Service.java:366)	2
ERROR [stderr] at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)	2
ERROR [ITSM.log] Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}	2
ERROR [stderr] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)	2
ERROR [teckno.log] In CallableProceduresTimer.java ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44	2
ERROR [stderr] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)	2
ERROR [stderr] at org.springframework.scheduling.concurrent.ReschedulingRunnable.run(ReschedulingRunnable.java:81)	2
ERROR [stderr] at java.lang.Thread.run(Thread.java:748)	2
ERROR [stderr] java.net.ConnectException: Connection refused: connect	1
ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 60	1
ERROR [stderr] com.sun.mail.util.MailConnectException: Couldn't connect to host, port: 127.0.0.1, 25; timeout 60000;	1
ERROR [stderr] at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)	1
ERROR [stderr] nested exception is:	1
ERROR [stderr] at java.lang.reflect.Method.invoke(Method.java:498)	1
ERROR [stderr] at com.sapphire.bsm.service.ProductHealthScheduler.sendTestMail(ProductHealthScheduler.java:599)	1
ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value ::	1
ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776475 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	1
ERROR [ITSM.log] Next possible states for 776496 are ;{73=SPOC Self Assign}	1
ERROR [stderr] at java.util.concurrent.FutureTask.run(FutureTask.java:266)	1
ERROR [teckno.log] [Worker Thread]::Asset Mailer	1
ERROR [teckno.log] CallableProceduresTimer is not responding from 1 hour.....	1
ERROR [teckno.log] In CallableProceduresTimer.java (Procedure Call :: AutoAssign()) ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44	1
ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%'))))) order by ProblemID DESC	1
ERROR [stderr] at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)	1
ERROR [ITSM.log] Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}	1
ERROR [ITSM.log] Next possible states for 776488 are ;{73=SPOC Self Assign}	1
ERROR [ITSM.log] Next possible states for 776522 are ;{73=SPOC Self Assign}	1
ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776522 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC	1
ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount ,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName ,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue ,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' \|\| ',(select ifnull((group_concat(data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' \|\| ', (select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames ,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%'))))) order by ProblemID DESC	1

Error

Hits

SEVERE: -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

140

SEVERE: -- io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)

140

ERROR [teckno.log] -- io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)

SEVERE: -- io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)

ERROR [teckno.log] -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)

SEVERE: -- org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1526)

ERROR [teckno.log] -- io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)

ERROR: non-visual browsers. The scope and headers attributes for

ERROR: to each table cell, enabling non-visual browsers to provide

ERROR: see "http://www.w3.org/WAI/GL". You may also want to try

ERROR: For further advice on how to make your pages accessible

ERROR: InputStream: Document content looks like HTML 4.01

ERROR: table cells are useful for specifying which headers apply

ERROR: a meaningful context for each cell.

ERROR: 21 warnings, no errors were found!

ERROR: "http://www.cast.org/bobby/" which is a free Web-based

ERROR: service for checking URLs for accessibility.

ERROR: line 525 column 11 - Warning: Warning: unescaped & which should be written as &

ERROR: The table summary attribute should be used to describe

ERROR: line 381 column 107 - Warning: discarding unexpected </b>

ERROR: InputStream: Doctype given is ""

ERROR: the table structure. It is very helpful for people using

ERROR: line 381 column 90 - Warning: trimming empty <b>

ERROR [teckno.log] -- org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1526)

SEVERE: stateId :: 73, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

ERROR [stderr] 21 warnings, no errors were found!

ERROR [stderr] line 384 column 81 - Warning: trimming empty <b>

ERROR [stderr] line 337 column 73 - Warning: <h2> isn't allowed in <tr> elements

ERROR [stderr] line 255 column 33 - Warning: trimming empty <div>

ERROR [stderr] line 268 column 50 - Warning: trimming empty <p>

ERROR [stderr] line 381 column 107 - Warning: discarding unexpected </b>

ERROR [stderr] the table structure. It is very helpful for people using

ERROR [stderr] line 4 column 17 - Warning: <style> lacks "type" attribute

ERROR [stderr] line 381 column 90 - Warning: trimming empty <b>

SEVERE: -- io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)

SEVERE: -- org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:208)

SEVERE: -- io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)

SEVERE: -- io.undertow.conduits.ChunkedStreamSinkConduit.write(ChunkedStreamSinkConduit.java:128)

SEVERE: -- org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)

WARN: Failed to invoke @ExceptionHandler method: protected org.springframework.http.ResponseEntity<com.sapphireims.api.RestError> com.sapphireims.api.RestAPI.validationExceptionHandler(java.lang.Exception)

SEVERE: -- urlfilter.SingleSignOnFilter.doFilter(SingleSignOnFilter.java:64)

SEVERE: -- org.springframework.http.converter.json.AbstractJackson2HttpMessageConverter.writeInternal(AbstractJackson2HttpMessageConverter.java:286)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)

SEVERE: -- sapphire.reports.ClickjackFilter.doFilter(ClickjackFilter.java:30)

SEVERE: -- com.fasterxml.jackson.core.json.UTF8JsonGenerator.flush(UTF8JsonGenerator.java:1100)

SEVERE: -- org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177)

SEVERE: -- net.bull.javamelody.internal.web.FilterServletOutputStream.flush(FilterServletOutputStream.java:69)

SEVERE: -- io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)

SEVERE: -- org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

SEVERE: -- org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985)

SEVERE: -- org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)

SEVERE: -- org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)

SEVERE: -- org.xnio.conduits.ConduitStreamSinkChannel.write(ConduitStreamSinkChannel.java:150)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)

SEVERE: -- io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:67)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)

SEVERE: -- org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)

SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827)

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

SEVERE: -- javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

SEVERE: -- io.undertow.server.protocol.http.HttpResponseConduit.write(HttpResponseConduit.java:633)

SEVERE: -- io.undertow.server.HttpServerExchange$WriteDispatchChannel.write(HttpServerExchange.java:2099)

SEVERE: -- org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)

SEVERE: -- urlfilter.UrlFilter.doFilter(UrlFilter.java:63)

SEVERE: -- sun.nio.ch.SocketDispatcher.writev0(Native Method)

SEVERE: -- org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872)

SEVERE: -- sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:504)

SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.AbstractMessageConverterMethodProcessor.writeWithMessageConverters(AbstractMessageConverterMethodProcessor.java:231)

SEVERE: -- org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)

SEVERE: -- sun.nio.ch.IOUtil.write(IOUtil.java:148)

SEVERE: -- io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)

SEVERE: -- java.lang.Thread.run(Thread.java:748)

SEVERE: -- org.springframework.http.converter.AbstractGenericHttpMessageConverter.write(AbstractGenericHttpMessageConverter.java:106)

SEVERE: -- sapphire.reports.ModuleAccessControlFilter.doFilter(ModuleAccessControlFilter.java:79)

SEVERE: -- io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)

SEVERE: -- org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85)

SEVERE: -- io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)

SEVERE: -- io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)

SEVERE: -- org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)

SEVERE: -- io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)

SEVERE: -- io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)

SEVERE: -- org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1378)

SEVERE: -- com.fasterxml.jackson.databind.ObjectWriter.writeValue(ObjectWriter.java:915)

SEVERE: -- com.sapphireims.util.APIFilter.doFilter(APIFilter.java:80)

SEVERE: -- sun.nio.ch.SocketDispatcher.writev(SocketDispatcher.java:55)

SEVERE: -- io.undertow.servlet.spec.ServletOutputStreamImpl.writeBufferBlocking(ServletOutputStreamImpl.java:573)

SEVERE: -- io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)

SEVERE: -- io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)

SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:113)

SEVERE: -- org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1487)

SEVERE: -- org.springframework.web.method.support.HandlerMethodReturnValueHandlerComposite.handleReturnValue(HandlerMethodReturnValueHandlerComposite.java:81)

SEVERE: -- io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)

SEVERE: -- org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)

SEVERE: -- io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)

SEVERE: -- io.undertow.server.protocol.http.HttpResponseConduit.processWrite(HttpResponseConduit.java:259)

SEVERE: -- io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:74)

SEVERE: -- io.undertow.servlet.spec.ServletOutputStreamImpl.flushInternal(ServletOutputStreamImpl.java:488)

SEVERE: -- org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)

SEVERE: -- sapphire.reports.SessionTimeOutFilter.doFilter(SessionTimeOutFilter.java:110)

SEVERE: *************** Error :: An established connection was aborted by the software in your host machine

SEVERE: -- io.undertow.channels.DetachableStreamSinkChannel.write(DetachableStreamSinkChannel.java:240)

SEVERE: -- io.undertow.servlet.spec.ServletOutputStreamImpl.flush(ServletOutputStreamImpl.java:475)

SEVERE: -- net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:239)

SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.HttpEntityMethodProcessor.handleReturnValue(HttpEntityMethodProcessor.java:203)

SEVERE: -- io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)

SEVERE: -- javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

SEVERE: -- net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:215)

SEVERE: -- urlfilter.SQLInjectionFilter.doFilter(SQLInjectionFilter.java:150)

SEVERE: -- io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)

SEVERE: -- io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)

SEVERE: -- io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830)

SEVERE: -- io.undertow.conduits.ChunkedStreamSinkConduit.doWrite(ChunkedStreamSinkConduit.java:164)

SEVERE: -- org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)

SEVERE: -- urlfilter.DecodePopUp.doFilter(DecodePopUp.java:84)

SEVERE: -- org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738)

SEVERE: -- org.xnio.nio.NioSocketConduit.write(NioSocketConduit.java:162)

SEVERE: -- io.undertow.server.Connectors.executeRootHandler(Connectors.java:360)

SEVERE: -- io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)

SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 0

ERROR [stderr] line 492 column 185 - Warning: discarding unexpected </b>

ERROR [stderr] line 485 column 185 - Warning: discarding unexpected </b>

ERROR [ITSM.log] stateId :: 73, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: alerts@localhost.com

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

ERROR [teckno.log] -- io.undertow.server.protocol.http.HttpResponseConduit.write(HttpResponseConduit.java:633)

ERROR [teckno.log] -- org.springframework.web.servlet.mvc.method.annotation.HttpEntityMethodProcessor.handleReturnValue(HttpEntityMethodProcessor.java:203)

ERROR [teckno.log] -- org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)

ERROR [teckno.log] -- sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:504)

WARN [org.springframework.web.servlet.mvc.method.annotation.ExceptionHandlerExceptionResolver] Failed to invoke @ExceptionHandler method: protected org.springframework.http.ResponseEntity<com.sapphireims.api.RestError> com.sapphireims.api.RestAPI.validationExceptionHandler(java.lang.Exception)

ERROR [teckno.log] -- sapphire.reports.SessionTimeOutFilter.doFilter(SessionTimeOutFilter.java:110)

ERROR [teckno.log] -- net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:239)

ERROR [teckno.log] -- io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:104)

ERROR [teckno.log] -- io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830)

ERROR [teckno.log] -- org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985)

ERROR [teckno.log] -- org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827)

ERROR [teckno.log] -- net.bull.javamelody.internal.web.FilterServletOutputStream.flush(FilterServletOutputStream.java:69)

ERROR [teckno.log] -- org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)

ERROR [teckno.log] -- sun.nio.ch.SocketDispatcher.writev0(Native Method)

ERROR [teckno.log] -- io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:67)

ERROR [teckno.log] -- javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

ERROR [teckno.log] -- org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

ERROR [teckno.log] -- io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)

ERROR [teckno.log] -- org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)

ERROR [teckno.log] -- io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)

ERROR [teckno.log] -- io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)

ERROR [teckno.log] -- com.sapphireims.util.APIFilter.doFilter(APIFilter.java:80)

SEVERE: Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}

SEVERE: stateId :: 41, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1

SEVERE: Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}

ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 0

ERROR: line 485 column 241 - Warning: discarding unexpected </b>

SEVERE: Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}

ERROR: line 499 column 153 - Warning: discarding unexpected </b>

SEVERE: Next possible states for 260572 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}

SEVERE: Next possible states for 210228 are ;{}

SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 127.0.0.1

ERROR: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

ERROR: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 60

ERROR: at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)

ERROR: at java.lang.Thread.run(Thread.java:748)

SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 3

ERROR: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

ERROR: at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

ERROR: at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)

ERROR: java.net.ConnectException: Connection refused: connect

ERROR: at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)

ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)

ERROR: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2118)

ERROR: at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)

ERROR: at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)

ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: alerts@localhost.com

SEVERE: In CallableProceduresTimer.java ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44

ERROR: at javax.mail.Service.connect(Service.java:366)

ERROR: at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

ERROR: Caused by: java.net.ConnectException: Connection refused: connect

ERROR: nested exception is:

SEVERE: **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 25

ERROR: at com.sapphire.bsm.service.ProductHealthScheduler.sendTestMail(ProductHealthScheduler.java:599)

ERROR: at com.sapphire.bsm.service.ProductHealthScheduler.validateSMTP(ProductHealthScheduler.java:532)

ERROR: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

ERROR: at java.lang.reflect.Method.invoke(Method.java:498)

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776491 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

SEVERE: Next possible states for 776510 are ;{73=SPOC Self Assign}

SEVERE: Next possible states for 776499 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}

SEVERE: Next possible states for 776488 are ;{73=SPOC Self Assign}

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776499 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%'))))) order by ProblemID DESC

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776475 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776490 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259984%' or sd.Title like '%CIMS-MO07259984%' or sd.ProbDescription like '%CIMS-MO07259984%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259984%' or sd.Title like '%CIMS-MO07259984%' or sd.ProbDescription like '%CIMS-MO07259984%'))))) order by ProblemID DESC

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776510 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

SEVERE: Next possible states for 776510 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}

SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%'))))) order by ProblemID DESC

ERROR [ITSM.log] stateId :: 41, projectId :: 1, serviceId 10, derivedField1Id :: 0, derivedField2Id 0, derivedField3Id 0, subCategoryId 69, 1

ERROR [ITSM.log] Next possible states for 747764 are ;{13=Reassign Stock Location, 71=SPOC Rejected}

ERROR [ITSM.log] Next possible states for 80240 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}

SEVERE: In CallableProceduresTimer.java (Procedure Call :: AutoAssign()) ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44

ERROR [ITSM.log] Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}

ERROR [stderr] at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)

ERROR [stderr] at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:712)

ERROR [stderr] at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)

ERROR [stderr] at javax.mail.Service.connect(Service.java:366)

ERROR [stderr] at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)

ERROR [ITSM.log] Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}

ERROR [stderr] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

ERROR [teckno.log] In CallableProceduresTimer.java ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44

ERROR [stderr] at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)

ERROR [stderr] at org.springframework.scheduling.concurrent.ReschedulingRunnable.run(ReschedulingRunnable.java:81)

ERROR [stderr] at java.lang.Thread.run(Thread.java:748)

ERROR [stderr] java.net.ConnectException: Connection refused: connect

ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value :: 60

ERROR [stderr] com.sun.mail.util.MailConnectException: Couldn't connect to host, port: 127.0.0.1, 25; timeout 60000;

ERROR [stderr] at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)

ERROR [stderr] nested exception is:

ERROR [stderr] at java.lang.reflect.Method.invoke(Method.java:498)

ERROR [stderr] at com.sapphire.bsm.service.ProductHealthScheduler.sendTestMail(ProductHealthScheduler.java:599)

ERROR [teckno.log] **** DEBUG :: In getConfigSettingValue Method :: Try Block :: Line No :: 692 :: value ::

ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776475 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

ERROR [ITSM.log] Next possible states for 776496 are ;{73=SPOC Self Assign}

ERROR [stderr] at java.util.concurrent.FutureTask.run(FutureTask.java:266)

ERROR [teckno.log] [Worker Thread]::Asset Mailer

ERROR [teckno.log] CallableProceduresTimer is not responding from 1 hour.....

ERROR [teckno.log] In CallableProceduresTimer.java (Procedure Call :: AutoAssign()) ***** IJ031013: Interrupted attempting lock: org.jboss.jca.adapters.jdbc.local.LocalManagedConnection@67dfcd44

ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259968%' or sd.Title like '%CIMS-MO07259968%' or sd.ProbDescription like '%CIMS-MO07259968%'))))) order by ProblemID DESC

ERROR [stderr] at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

ERROR [ITSM.log] Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}

ERROR [ITSM.log] Next possible states for 776488 are ;{73=SPOC Self Assign}

ERROR [ITSM.log] Next possible states for 776522 are ;{73=SPOC Self Assign}

ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and sd.problemId = 776522 and ( SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872 ) order by ProblemID DESC

ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime
AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where
ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'')
AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus,
(SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus,
state.color AS Color,'Feedback Rating' as FeedbackRating
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount
,Convert((Select Count(*) From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID And s1.CurrentStatus IN (54,55,69) ),Char) As ChildConsignCount
,ifnull((select ifnull(data,'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),user.fullname) as MerchantName
,ifnull((select ifnull((concat('Rs.',data)),'--') from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1),'Rs.0') as OrderValue
,ifnull((concat((select ifnull((data),ifnull((user.FullName),'--')) from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 28 limit 1),' || ',(select ifnull((group_concat(data)),'--')
from sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 24 limit 1),' || ', (select ifnull((concat('Rs.',data)),'--') from
sd_servicereq_additionalparams where problemId =sd.ProblemID and fieldId = 45 limit 1))),sd.title) as ProductNames
,sd.problemid AS JProblemId,currentStatus AS JStatus,SubmittedBy As JSubmittedBy, ApprovalManager As AppId , (select sb.color from sd_bookmarks sb,sd_bookmark_details sbs where sb.bookmarkid=sbs.bookmarkid and sbs.problemid = sd.ProblemID and sb.userid = 872) AS bookmarkColor FROM usermgmt_master USER, sd_statesmaster state,usermgmt_master user1 RIGHT JOIN sd_servicereqmaster sd ON user1.UserID=sd.Owner WHERE sd.projectID =1 AND
user.UserID=sd.SubmittedBy AND state.stateID=sd.currentStatus and ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%')) and (SubmittedBy=872 or Owner=872 or ApprovalManager=872 or ProblemID in(Select DISTINCT sm.ProblemID from sd_servicerequest_multiapproval sm,sd_multiapproval_master am where sm.StateID=am.StateID and (if((am.AppType<>0),1,(if(sm.Status<>0,1,0)))) and sm.Owner=872) or ProxySubmittedBy=872)) or ((((sd.RequestID like '%CIMS-MO07259992%' or sd.Title like '%CIMS-MO07259992%' or sd.ProbDescription like '%CIMS-MO07259992%'))))) order by ProblemID DESC

Date	Request	Error
7/29/25 12:20:01 AM		ERROR: at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
7/29/25 12:20:01 AM		ERROR [stderr] at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
7/29/25 12:20:01 AM		ERROR: at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
7/29/25 12:20:01 AM		ERROR: at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
7/29/25 12:20:01 AM		ERROR [stderr] at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
7/29/25 12:20:01 AM		ERROR: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
7/29/25 12:20:01 AM		ERROR: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
7/29/25 12:20:01 AM		ERROR [stderr] at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
7/29/25 12:20:01 AM		ERROR: at java.net.Socket.connect(Socket.java:589)
7/29/25 12:20:01 AM		ERROR: at java.net.Socket.connect(Socket.java:589)
7/29/25 12:20:01 AM		ERROR [stderr] at java.net.Socket.connect(Socket.java:589)
7/29/25 12:20:01 AM		ERROR: at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)
7/29/25 12:20:01 AM		ERROR: at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)
7/29/25 12:20:01 AM		ERROR [stderr] at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)
7/29/25 12:20:01 AM		ERROR: at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)
7/29/25 12:20:01 AM		ERROR: at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)
7/29/25 12:20:01 AM		ERROR [stderr] at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)
7/29/25 12:20:01 AM		ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)
7/29/25 12:20:01 AM		ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)
7/29/25 12:20:01 AM		ERROR [stderr] at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)
7/29/25 12:20:01 AM		ERROR: ... 18 more
7/29/25 12:20:01 AM		ERROR: ... 18 more
7/29/25 12:20:01 AM		ERROR [stderr] ... 18 more
7/29/25 12:22:27 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:22:27 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:22:27 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:22:27 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:22:27 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:22:27 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:23:39 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:23:39 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:23:39 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:27:28 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:27:28 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:27:28 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:27:28 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:27:28 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:27:28 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:28:40 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:28:40 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:28:40 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:32:29 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:32:29 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:32:29 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:32:29 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:32:29 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:32:29 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:33:41 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:33:41 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:33:41 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003
7/29/25 12:37:18 AM	/getTicketRecords.do ajax POST	SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID an
7/29/25 12:37:18 AM	/getTicketRecords.do ajax POST	SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID an
7/29/25 12:37:18 AM	/getTicketRecords.do ajax POST	SEVERE: Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID an
7/29/25 12:37:18 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Final List view Query =SELECT sd.RequestId AS RequestID , sd.Title AS Title,sd.probDescription AS ProbDescription,user.FullName AS SubmittedBy ,sd.LastOperatedTime AS LastOperatedTime , sd.CreationTime AS CreationTime,state.StateName AS Status, ifnull((select isread from sd_readUnreadRecords where ProblemID=sd.ProblemID and userId = 872 Limit 1),'1') AS isRead, ifnull(user1.FullName,'') AS Owner,ifnull(user1.ProfilePicture,'') AS ProfilePicture,(SELECT ifnull(group_concat(Issla_breached),'2') from escalation_lookup WHERE ProblemID=sd.ProblemID ) AS SlaStatus, (SELECT ifnull(group_concat(Status),'0') from sd_servicerequest_multiapproval WHERE Status=3 and ProblemID=sd.ProblemID ) AS AppStatus, state.color AS Color,'Feedback Rating' as FeedbackRating ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.ProblemID and s1.ProjectID=sd.ProjectID ),Char) As ChildCount ,Convert((Select Count() From sd_ServicereqMaster s1 Where s1.ParentID=sd.Pro
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 747765 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 747764 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 747764 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 747764 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 747764 are ;{13=Reassign Stock Location, 71=SPOC Rejected}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 260572 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 260572 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 260572 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 260572 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 240754 are ;{106=Self Assign and Raw Card Inward}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 236428 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 210228 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 210228 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 210228 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 210228 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 124280 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 124280 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 124280 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 124280 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 94828 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 94828 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 94828 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 94828 are ;{}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 80240 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 80240 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 80240 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 80240 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 79964 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 79964 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	SEVERE: Next possible states for 79964 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:24 AM	/getTicketRecords.do ajax POST	ERROR [ITSM.log] Next possible states for 79964 are ;{41=Approve Without Discount, 71=SPOC Rejected, 74=SPOC Self Re-Assign}
7/29/25 12:37:30 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:37:30 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:37:30 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:37:30 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006
7/29/25 12:37:30 AM		SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004
7/29/25 12:37:30 AM		ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

Date

Request

Error

7/29/25 12:20:01 AM

ERROR: at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

7/29/25 12:20:01 AM

ERROR [stderr] at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

7/29/25 12:20:01 AM

ERROR: at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

7/29/25 12:20:01 AM

ERROR: at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

7/29/25 12:20:01 AM

ERROR [stderr] at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

7/29/25 12:20:01 AM

ERROR: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

7/29/25 12:20:01 AM

ERROR: at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

7/29/25 12:20:01 AM

ERROR [stderr] at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

7/29/25 12:20:01 AM

ERROR: at java.net.Socket.connect(Socket.java:589)

7/29/25 12:20:01 AM

ERROR: at java.net.Socket.connect(Socket.java:589)

7/29/25 12:20:01 AM

ERROR [stderr] at java.net.Socket.connect(Socket.java:589)

7/29/25 12:20:01 AM

ERROR: at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)

7/29/25 12:20:01 AM

ERROR: at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)

7/29/25 12:20:01 AM

ERROR [stderr] at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:329)

7/29/25 12:20:01 AM

ERROR: at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)

7/29/25 12:20:01 AM

ERROR: at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)

7/29/25 12:20:01 AM

ERROR [stderr] at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:238)

7/29/25 12:20:01 AM

ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)

7/29/25 12:20:01 AM

ERROR: at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)

7/29/25 12:20:01 AM

ERROR [stderr] at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2084)

7/29/25 12:20:01 AM

ERROR: ... 18 more

7/29/25 12:20:01 AM

ERROR: ... 18 more

7/29/25 12:20:01 AM

ERROR [stderr] ... 18 more

7/29/25 12:22:27 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:22:27 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:22:27 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:22:27 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:22:27 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:22:27 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:23:39 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:23:39 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:23:39 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:27:28 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:27:28 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:27:28 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:27:28 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:27:28 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:27:28 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:28:40 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:28:40 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:28:40 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:32:29 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:32:29 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:32:29 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:32:29 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2006

7/29/25 12:32:29 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:32:29 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 3004

7/29/25 12:33:41 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:33:41 AM

SEVERE: UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:33:41 AM

ERROR [com.tkd.sapphirews] UpdateSelfHealthTimerStatus:: Mysql connection object returns null for TimerID :: 2003

7/29/25 12:37:18 AM